Application Production Support and Analyst

Full Time
New York, NY 10019
Posted Today
Job description


  • Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution
  • Provide level 1 and 2 support for Murex application, on-site
  • Effectively escalate to development teams for level 3 support
  • Create and maintain documentation
  • Must be able to multitask and take ownership of multiple items until resolution
  • Facilitate proper communication to business users and clients
  • Work on a shift rotation using a follow-the-sun support model, handing off Mumbai and receiving hand-offs from Paris
  • Available on-call for after-hours support on a rotational basis
  • Inbox monitoring and batch operations
  • Answer client calls and requests
  • Participate in incident management follow-ups and resolutions
  • Answer external client calls, provide technical and functional support to all in-house applications


  • Bachelor’s degree or higher in Computer Science, Information Systems or related field
  • Strong understanding of the trade process
  • Strong UNIX scripting/development
  • Strong SQL skills
  • Strong background using Microsoft products (Specifically Excel & Outlook)
  • FTP, SFTP, FTPS, CFT file transfer setup knowledge


  • Must be able to work as part of a team, use own initiative and be self-motivated
  • Use of industry-standard tools (Service Now/ITSM, Jira) is a plus
  • Background in Autosys Job Scheduling
  • Experience in Release Management
  • Experience writing documentation
  • Strong communication skills

Job Type: Contract

Pay: Up to $600.00 per day

Work Location: One location

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