Full Time
Miami, FL 33156
Posted Today
Job description
MDM Hotel Group's foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.
By doing so, MDM strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People We Embrace Innovation We Pursue Accountability
Miami Marriott Dadeland | 9090 South Dadeland Blvd Way, Miami Fl 33156 Compensation: Salary Schedule: Full-Time Position Type: Management


  • Health Insurance
  • Dental and Vision
  • Paid Time Off
  • 401K
  • Parking and Metro Reimbursement
  • Travel Perks and Benefits
  • Recognition and Rewards
  • Growth Opportunities
  • …and much more!

Job Summary

Functions as the Assistant to the Dir. of Operations overseeing Rooms and Food and Beverage operations and acts as Director of Operations in his/her absence. Areas of responsibility include Front Office, Business Center, Retail, Recreation/Fitness Center, Housekeeping, Loss Prevention, Food and Beverage, and Event Management where applicable. Position assists the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meet the brand’s target customer needs, ensure associate satisfaction, focus on growing revenues, and maximize the department's financial performance.

Job Specific Tasks

  • Assists in developing an operational strategy for Rooms and Food & Beverage that is aligned with the brand’s business strategy and leads its execution.
  • Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
  • Ensures that regular, ongoing communication is happening in Rooms and Food and Beverage (e.g., pre-meal briefings, staff meetings, culinary team). Continually communicates a clear and consistent message regarding departmental goals to produce desired results
  • Identifies key drivers of business success and keeps Rooms and Food and Beverage leadership focused on the critical few to achieve results; ensures integration of departmental goals in game plans. Makes and executes the necessary decisions to keep property moving forward toward the achievement of goals.
  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to the team as necessary.
  • Researches and analyzes new products and pricing and services of competition. Introduces ideas to the leadership team to enable the property to remain competitive.
  • Works with direct reports to review business in-house and potential business in the surrounding area and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
  • Ensures quarterly food and beverage audits are conducted in accordance with standard operating procedures (SOPs). Reviews results and takes corrective action as necessary.
  • Complies with all franchised/licensed brand requirements.
  • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
  • Maintains active relationship with competition to share industry ideas and best practices; understands competitors’ offerings should guest displacement be necessary.
  • Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Tours building on a regular basis, speaking with associates and guests to understand business needs and assess operational opportunities.
  • Participates in public space walk-throughs, with Engineering, Housekeeping, and Stewarding to ensure back-of-the-house space and back-of-the-house areas are well maintained and preventative processes are in place.
  • Ensures property is a safe and secure facility for guests and associates. Communicates and executes departmental and hotel emergency procedures and ensures operations staff can do the same.


Marriott Careers:
Marriott Miami Dadeland
Website: Instagram: Facebook: Maps:

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