Call Center Agent

Full Time
Sharonville, OH
Posted Today
Job description

Call Center Agent

Sharonville, OH

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: On the road

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