Call Center Specialist - Carrizo Springs, TX

Full Time
Posted Today
Job description


Facilitate outbound calls for youth in connection with phone calls to family, sponsors, or other resources.


Includes the following:

  • Facilitates outbound calls for youth for continuous periods of time using cell phones.
    • Provides quality customer service in a fast-paced, high outbound call volume environment.
    • Conducts interviews to determine the nature of the call.
    • Identifies persons who may be family or possible sponsors to be added to the approved call list by utilizing screening and interviewing methods effectively.
    • Provides information on ORR policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution.
    • Uses automation tools to access and update information.
    • Delivers service to customers within agreed service levels and established performance standards.
    • Performs other job-related duties as assigned.


No supervisory or management authority.


High School diploma and 6 months of call center, clerical, office, customer service or other administrative experience.


  • Ability to fluently speak and understand both English and Spanish. Ability to pass an interview designed to assess possession of this ability.
  • Excellent Customer Service skills.


Work is primarily performed in a climate-controlled office environment. Travel may be required up to 90% of the time.


Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; and

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail [email protected] for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ;

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at “ [email protected] ” This email box is not for resumes or follow up on job applications.




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