Call Center Specialist - Carrizo Springs, TX

Full Time
Posted Today
Job description

SUMMARY

Facilitate outbound calls for youth in connection with phone calls to family, sponsors, or other resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

  • Facilitates outbound calls for youth for continuous periods of time using cell phones.
    • Provides quality customer service in a fast-paced, high outbound call volume environment.
    • Conducts interviews to determine the nature of the call.
    • Identifies persons who may be family or possible sponsors to be added to the approved call list by utilizing screening and interviewing methods effectively.
    • Provides information on ORR policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution.
    • Uses automation tools to access and update information.
    • Delivers service to customers within agreed service levels and established performance standards.
    • Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory or management authority.

EDUCATION AND EXPERIENCE

High School diploma and 6 months of call center, clerical, office, customer service or other administrative experience.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to fluently speak and understand both English and Spanish. Ability to pass an interview designed to assess possession of this ability.
  • Excellent Customer Service skills.

WORK ENVIRONMENT

Work is primarily performed in a climate-controlled office environment. Travel may be required up to 90% of the time.

Compliance

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail [email protected] for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at “ [email protected] ” This email box is not for resumes or follow up on job applications.

#CherokeeFederal

#LI-GM1

#LI-ONSITE

Intrested in this job?

Related Jobs

All Related Listed jobs

The Patient Scheduling Specialist at Alleviant Health Centers will speak directly with patients or outside referrals sources to assist with scheduling patients for intake or rescheduling their next

MCL Restaurant and Bakery Columbus, OH 43213 Today

Make MCL Restaurant & Bakery your first job! We are now hiring 14- and 15-year-olds. Our Chief Operating Officer started his career at MCL when he was 15 years old, and he is still working for

Healthy Kids Programs Newburgh, NY 12550 $14 - $15 an hour 6 days ago

Provide a safe, healthy, and fun environment and act as a positive role model for children in the program. JOB STATUS: Nonexempt; part time.

TForce Freight Portland, OR 97211 30+ days ago

Candidate will possess personal knowledge and skills to perform preventative maintenance on UPS Transportation Trailers and Converter Dollies.

Penn Medicine Princeton, NJ 08540 Today

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of

Go BEST Las Vegas, NV 89118 Today

This is a rare opportunity to assist and support a busy executive at a rapidly growing entertainment, solutions and technology company! We largely cater to clients in the hospitality and nightlife

ACLU of Louisiana New Orleans, LA 70112 30+ days ago

Collaborate with IRP and potential other partners on the (i) filing of legal challenges to racist detention policies and First Amendment violations, and (ii)

Hillstone in Denver currently seeking exceptional candidates to join our service team. We are searching for friendly, energetic, highly motivated individuals who will thrive in a fast-paced,

UVMHN Home Health & Hospice Burlington, VT 05405 8 days ago

Primary Shift: 8:30 AM - 5:00 PM. External candidates are eligible for a one-time signing bonus of $4,000 (prorated for part time roles).

Wolfgang Puck Catering Los Angeles, CA 90028 22 days ago

We are hiring immediately for a full-time DISPATCHER position. Internal Employee Referral Bonus Available. Message and data rates may apply.