Job description

Job Summary

The Client Service Representative is an invaluable member of the hospital team. They work directly with supporting medical staff to provide exceptional customer service. More specifically, maintaining a smooth and efficient flow of clients and patients during their entire time in the clinic.

Currently looking for full time or part time positions; scheduled days and hours vary based on hospital needs. Will be asked to work Saturday mornings, twice a month.

You will report to the Hospital Managers and in their absence, the Managing Doctor.

Responsibilities and Duties

· Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients, allowing all to feel welcome.

· Demonstrates a full working knowledge of our PIMS and all functional applications working in conjunction.

· Process invoices, collect payments and can counsel clients as to payment options such as Care Credit or promissory notes.

· Maximize scheduling based on doctor and time needed for an appointment, following established policies and procedures. Such as, scheduling clients for prompt treatment of ill and/or injured patients, vs patients in need of vaccinations. Also correct scheduling of surgeries, dentals, rechecks, technician appointments, and all other services that require the doctors and technicians time.

· Responsible for all incoming phone calls to assist clients with their needs in a professional etiquette.

· Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care

· Properly checking in orders, re-stocking and confirming supplies, client educational materials, hospital brochures, etc. and knowing how to reorder.

· Educates clients on all our products and services. Answers routine care questions, ie: vaccine schedules, microchipping, deworming, flea/tick and heartworm prevention and pet insurance.

· Demonstrates general knowledge of all products and is comfortable providing routine instructions to owners on the proper administration. Knowing basic medical terms and drug names.

· When needed, assists the VA/VT’s in filling prescriptions.

· Follows basic emergency procedures and can give proper information on first aid and transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.

· Assists emotional and grieving clients with their pets, uses a variety of trained techniques to provide emotional support.

· Opening and closing the practice. Duties include: confirming alarm, turning on/off lights, phones, computers and radio, confirming doors are un/locked. Balances out cash drawer, prepares bank deposits and runs end of day reports at completion of day’s business.

· Maintains a welcoming appearance and cleanliness of the outside areas, lobby, and client restrooms.

Skills and Basic Qualifications

· High school diploma or GED required. Associates degree preferred.

· English language and written skills required.

· Excellent oral and written communication skills.

· Proper telephone etiquette and client service excellence.

· Payment handling and basic finance skills

· Prior client service experience in a veterinary setting preferred.

· Basic computer skills, veterinary practice management software experience preferred.

· Basic knowledge of veterinary products and services preferred.

· Strong organizational skills with ability to multi-task and still have attention to detail.

· Handling difficult situations including emergencies and client complaints.

Abilities:

• Professional and courteous
• Flexible
• Willingness to learn
• Ability to remain calm under pressure
• Attention to detail
• Time management
• Works well in team and fast-paced environment
• Adherence to procedures and protocols
• Takes initiative

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location