Contact Center Representative

Full Time
Remote
$12 - $14 an hour
Posted 30+ days ago
Job description
Description:

**Please note this application is a two-step process.**

After submitting your application, you will receive an email confirming your application was received. This email will contain a link to complete a work sample exercise which is the next step in the hiring process. You must complete this to be considered for this position. Please make sure to check your spam folder if you do not see this email after submitting your application.

Job Responsibilities

Answer incoming calls from customers who request a quote for commercial insurance and transfer the call to one of our partner companies. Contact customers who complete an online form for information and connect them to one of our partner companies. Discuss and assess the customer’s insurance product needs quickly and transfer the call to the appropriate customer.

Schedule

Various shifts are available from 7 AM to 7 PM CT Monday-Saturday.

What Does a Flex Schedule Mean At CommercialInsurance.NET?

  • 16-25 hours a week
  • 8 hours of availability on Monday
  • 4 hours of availability on Tuesday
  • The rest of the week we are flexible to meet your needs

Compensation

CommercialInsurance.Net offers hourly pay as well as a monthly commission.

Commissions are available based on work performance.

(Average monthly commissions for top 5 earners over the past four months was $1,150)

Benefits

CommercialInsurance.Net offers a comprehensive benefits package for all full-time employees. All employees receive 24 hours of sick time annually.

All applicants who are offered employment with CommercialInsurance.NET will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation.

Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with CommercialInsurance.NET Equal Employment Opportunity Policy.

CommercialInsurance.Net is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About COMMERCIALINSURANCE.NET

We are one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with the insurance providers who fit their specific business needs. Our two-sided marketplace is growing fast and so is our team! We value our people, partners, and customers and the impact we can have for all. Fun is in our DNA. Come join our ride!

Requirements:

Qualifications and Skills

  • Ability to communicate effectively over the phone and in writing
  • Ability to accept and transfer repetitive calls for an eight-hour period
  • Skilled in performing under the stress of frequent interruptions and/or distractions
  • Basic computer and phone skills – must have a dedicated workspace with a high-speed internet connection
  • Ability to understand and follow verbal and written instructions.
  • Phone-based customer service experience is a plus
  • *** You MUST have personal computer equipment for this position. A windows desktop/laptop or Apple product is acceptable. CHROMEBOOKS are not a viable option.

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