Credit Balance Refund Supervisor

Full Time
Remote
Posted Today
Job description
Overview: Job Summary:
  • The Credit Balance Refund Supervisor (Refunds Supervisor) is responsible for the for the daily operations of the Refunds department.
Responsibilities: Essential Functions and Tasks:
  • Supervises and trains assigned staff, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
  • Manages credit balance inventory to ensure credit balances and refund requests are resolved within expected turnaround times for both patient and insurance refund inventory.
  • Track trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.
  • Tracks, maintains, and monitors employee metrics and ensures quality audits are completed timely and consistently.
  • Interacts with clients and Client Services teams by answering inquiries, providing credit balance reports, project updates, etc.
  • Participates in development and delivery of employee training courses and materials.
Qualifications: Education and Experience Requirements:
  • High School Diploma or Equivalent.
  • Two (2) years of experience reading medical Explanation of Benefits (EOB) statements and understanding credit balance/refund management.
  • One (1) year of experience posting medical payments to billing.
  • Six (6) months of supervisory/management/leadership experience preferred.
Knowledge, Skills, and Abilities (KSAs):
  • Experience processing electronic and manual payer EOBs, including the posting of insurance allowable, patient portions, denials, adjustments, and contractual allowances.
  • Strong working knowledge of department roles and responsibilities.
  • Strong supervisory/management skills.
  • Strong oral, written, and interpersonal communication skills.
  • Strong word processing, spreadsheet, database, and presentation software skills.
  • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
  • Strong Excel experience using pivot tables and analyzing large datasets.
  • Strong interpersonal skills.
  • Strong time management skills.
  • Strong critical thinking skills.
  • Strong organizational skills.
  • Ability to read, understand, and apply state/federal laws, regulations, and policies.
  • Ability to remain flexible and work within a collaborative and fast paced environment.
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

IND1

Intrested in this job?

Related Jobs

All Related Listed jobs

Fabletics Nashville, TN 37215 Today

Job Description TechStyle Fashion Group - Fabletics Retail is currently looking for a Store Associate for our Fabletics Retail Store (Mall at Green Hills - Nashville, TN). How Do You

iLocatum Recruiting Winesburg, OH Today

This position is responsible for all activities of the Food Safety Department in a manner which ensures consistent results as measured through the company matrix and regulatory reporting.

TekwissenGroup New York, NY 10019 Today

Description: MAIN RESPONSIBILITIES: Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution Provide level 1 and 2 support for Murex application,

Johns Hopkins University Baltimore, MD 21218 Today

We are seeking a Senior Instructional Designer who will provide vision, leadership, and coordination in designing, developing, and delivering fully online courses and technology-enhanced

Athletes Global Corporation North Highlands, CA 95660 Today

Our cross country and track program will focus on mental preparation, endurance, proper running techniques, speed, explosion, agility, strength, fitness and conditioning training. A key objective in

Hinge Health Mexico, MO Today

One in two people experience debilitating back, neck, shoulder, or joint pain but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access;

Westmount Realty Group LLC Atlanta, GA 30326 16 days ago

This position will be responsible for maintaining the appearance and safety of assigned properties and equipment as well as maintaining communication with

Solstice Restaurant Irvine, CA 92612 $18 - $19 an hour 17 days ago

Previous experience in a high-volume, full service restaurant kitchen. Solstice is Modern American restaurant based on the philosophy of fresh, craveable food

MTech Mechanical Westminster, CO 80234 $35 - $40 an hour 24 days ago

Position Title: Client Site Manager - Shea FLSA Status: Non-Exempt. Reports to: Service Operations Manager Location: Westminster, CO.

Tuff Shed Dallas, TX Today

BUILD YOUR CAREER WITH TUFF SHED! We are seeking multiple high-energy Technology Readiness & Support Trainers as part of our Wholesale Sales team. These positions will be located at one