CRM Salesforce Architect

Full Time
Parsippany, NJ 07054
Posted Today
Job description
About PCH Group:
PHC Group is a global medical device and diagnostic healthcare company committed to building a future of better healthcare for people around the world. Our subsidiaries include Ascensia Diabetes Care, Epredia, LSI Medience, Medicom and PHCbi (biomedical). Together, these companies develop, manufacture, sell, and service solutions in diabetes management, healthcare solutions, life sciences, and diagnostics. Our consolidated net sales in FY2020 were $2.8 billion, with global distribution of products and services in more than 125 countries. See for details.

About the role:
As the CRM Architect, you will be responsible for platform architecture and technical design, and oversee project implementations and technology adoption for CRM systems across PHC Group companies. Your work will support launches, sales, marketing, and customer services processes.

You will lead the detailed design of enterprise-level Salesforce and related technology projects from inception through production support, through user story definition, logical data model design, functional system design, and best-practice methodologies. You will provide industry standards as a trusted advisor to key business and technology partners and identifying areas of product growth. You will demonstrate dynamic leadership in the full life cycle of the software development environment.

Where you can live: This position will preferably be based in Parsippany, NJ, but open to other parts of the US.

What you will be doing:
Responsible for all SDLC activities, code review, mentoring team, resource planning and providing
Lead and provide technical direction to developers working with languages required to support development such as J2EE, JavaScript, XML, Liquid XML, Apex and Visualforce
Design and manage Customer data and interactions across CRM systems and websites.
Design and manage a data integrations between Websites (episerver), CRM, Office 365 and SharePoint using PowerApps, Kingsway soft, MuleSoft and Custom API
Document business processes and wireframe system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes
Implement best practices in development and delivery
Work with the sales and support teams to scope proposed system changes and new uses with an understanding of costs and benefits.
Responsible for Project Scheduling, Monitoring, Risk analysis and mitigation.
Assist in presales, RFI preparations and RFP preparations
Provide technical and user training as needed

What you need for success:
8+ years' experience directly designing and managing software projects
6+ years' experience in design, development, customization, Implementation, Integration and administration of CRM solutions using SalesForce. Experience of of MS Dynamics is a plus
The candidate has participated in and led at least 2 end-to-end CRM centered sales, marketing and services implementations, including web and digital enablement
Solid knowledge of the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, as well as the Lightning Platform
Ability to define the system architecture landscape, to identify gaps between current and desired end-states, and deliver a multi-channel CRM solution
Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background
Ability to comprehend & guide development teams across multiple programming languages such as the ones used in MS Dynamics and SalesForce ecosystem (Java, C#, APEX APIs, XML etc.)
Working knowledge in extending Microsoft CRM functionality via building custom add-ons, plug-ins, integration and rich XRM applications development
Exposure to Microsoft Dynamics suite and working experience with PowerApps, CRM Portals, Power Automate and Power Bi reports
Experience in implementing and managing different eCommerce platforms (e.g. Shopify)
Must have excellent time management and organizational skills, written and verbal communication skills, work well in teams, and instill customer confidence


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