Customer Care Specialist

Full Time
Hauppauge, NY 11788
Posted Today
Job description

Pay: $20-22/hr confirm

Hours: 11:30AM – 8:00PM EST (8:30AM – 5:00PM PST)

Location: Hybrid (2 days onsite/week)

Essential Responsibilities

· Answers incoming calls in a professional manner

· Enters orders as required in Widex Pro and S2k.

· Investigate and troubleshoot customer issues as needed

· Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability

· Logs customer activity and calls in Sales Force CRM system

· Works to resolve action orders

· Handles complaints in the Sales Force CRM case system, works to resolve cases and close loop with the customer

· Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.

· Potential to work from home if necessary due to weather

· Adheres to work schedule and attendance policy

· Attend training sessions when required during work hours, occasional weekend training workshops

Knowledge and Skills Required

· High School Diploma required; two-year degree preferred

· Experience in high volume call center

· Strong PC skills, Microsoft Office, specifically MS Word, Excel, and Outlook

· Strong written and verbal communication skills

· Previous CRM experience preferred

· Strong problem-solving skills

· Ability to work both in a team and independently

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Call center: 1 year (Preferred)

Work Location: Hybrid remote in Hauppauge, NY 11788

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