Job description

Job Description

We are looking for A-Player customer experience insurance agents to join our growing award-winning Allstate agency. The success of our clients depends on the customer experience they have with us at every touch point. This job is the cornerstone of our customers' experience and it is the foundation of our success. The mission of this role is to ensure the success of our clients and deepen the relationship that we have with them. Think of this role as an account manager/customer success representative.

Salary Range: $20.00 - $24.00 per hour

This is a remote position
Benefits

• Employer-sponsored health benefit plan - you will have access to Fortune 500-level benefits.
• Generous PTO policy - which increases with tenure.
• Opportunity for growth. With our vision to grow, there is ample opportunity for career growth.
• Career development and constant training - you get daily training from one of the top business training programs on the market today.
• Perks! We celebrate a lot, so team lunches, coffee runs, and prizes are commonplace around here.

Responsibilities

• Be the central point of contact and the first-responder for our clients (think concierge).
• Account rounding - generate leads for the sales team by cross selling on customer service-related phone calls.
• Deliver prompt, efficient, detailed customer service, that creates raving fan customers which is evidenced by 90+% customer retention, five-star online reviews, and making sure that we are their agent of choice for all of their insurance needs.
• Able to handle up to 30 inbound calls a day.
• Able to complete 20+ tasks per day (task queue is managed within CRM) such as completing endorsements, fulfilling client and carrier requests, etc.
• Provide administrative support for the sales team.

Requirements

• Delight our clients!
• Plan, organize, schedule, and prioritize in an efficient, productive manner; focus on key priorities without the need for significant oversight.
• Strong proficiency with computers and technology - (including but not limited to the ability to type 50+ wpm).
• Excellent oral and written communication skills.
• A2FSO (Ability To Figure Stuff Out) - you get it :)
• Maintain high performance even when under heavy pressure or stress.
• Ability to obtain your Florida P&C insurance license.

Company Description

Our WHY and the reason we exist, is to give our clients the gift of freedom and peace of mind that comes with having the right insurance coverage in place. We are obsessed with our clients and giving them a world-class experience. We are on a mission to relentlessly improve everything we touch. Especially the lives of our team members, our clients, and everyone we have the opportunity to connect with and we have the ability to accomplish this every day through our business!

Our passion is to serve others in everything we do and to do it better than anyone else in our industry. This is what sets us apart from our competition and enables us to wake up every day inspired to go to work and leave at the end of the day feeling fulfilled. Our owners strive to cultivate this culture by serving those who serve our clients...our team members.

We are a local, second generation, family-owned Allstate insurance agency. We have proudly served Sarasota and Manatee County since 1982. We are an award-winning Allstate agency and have been recognized in the top 2 percent of the 10,000+ Allstate agencies across the country for growth and customer satisfaction. Allstate has designated us as a Premier Agency, which is only bestowed upon the top Allstate agencies in the country.