Customer Service Representative

Full Time
Posted Today
Job description

Build Your Career with Allstate at The Buckman Agency

We are looking for a full time or part time person to help us with our customer service needs at our office. This person will be the first impressions officer in our office for in-person and telephone interaction with customers and prospects. Insurance experience is helpful but not necessary as we will train the right person for this position. We only ask that if you join our team you bring a positive attitude and a commitment to our team for the long haul/

We believe that loving your job is an important step in living a good life. So, if you’re looking to grow your career, we’ll help make your dream job a reality – all while you do meaningful work that makes a real difference for Allstate customers and our Northern Kentucky & Cincinnati Communities.

If you want a career that you can be excited about, where you love the people, you work with, you’ve finally found it.
We don’t just say it, we live it: CARE, RESPECT, TEAMWORK, COMMUNITY AND SERVICE.

Our agency is growing faster than ever (top 3% in the country) and we’re not slowing down.

We develop and promote from within – staff can grow from sales or service agent, into management and even get support and training to open their own insurance agency.

Earning potential? We make sure each team member exceeds their financial goals, whether that’s paying off debt, buying a home, taking their families to Disneyworld, or making $100,000 plus.

Daily Development through team training and one on one sessions

Respond to customer service needs that come in the office, phone, or message. Billing questions, endorsements, claims calls, etc.

Reach out to existing customers at renewal to make sure all discounts are applied, to check on customers, and improve retention.

Support onboarding new customers to the agency to ensure that each customer feels welcomed and that the transition goes smoothly.

Help new and existing customers with other insurance needs through quoting and referring them to our professional sales team for follow up.

Must be coachable and an excellent communicator
Must have a positive attitude and work well with a team
Must be good with technology/programs: Email, Text, Excel

Pay – competitive base + commissions + bonus
Flexible Schedule
PTO – 2 weeks paid time off, paid holidays, no weekends

Job Types: Full-time, Part-time

Pay: $30,000.00 - $60,000.00 per year


  • 401(k)
  • Paid time off


  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Signing bonus

Ability to commute/relocate:

  • Florence, KY 41042: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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