Customer Service Representative

Full Time
Brunswick, ME 04011
Posted Today
Job description

At SaviLinx, we help people! People just like you. It is not just our job; it is our mission! If you are detailed-oriented, enjoy working in a fast-paced environment and enjoy helping others this will be a GREAT place to make your work home!
Founded in 2013, we have an amazing story! SaviLinx is a Women Owned and HUBZone certified business that has been listed on the Inc. 5000 list of fastest-growing companies in 2017, 2018, 2019, 2020 and 2021!
SaviLinx creates caring connections with an innovative mindset to elevate the human connection. Real people. Real partners. This applies to all team members and the following are our guiding principles in all of our daily work.
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders

Customer Service Representative provides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.

Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders

Demonstrates ability to work in accordance with the Savilinx Guiding Principles.
Exemplifies the SaviLinx Guiding Principles in all aspects of work.
Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism.
Ability to troubleshoot technical and customer service questions in accordance with program requirements.
Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users.
Follows strict work instructions and procedures that may vary by account. Ability to adapt to continual changes to work instructions and procedures is necessary.
Meets expectations for all balance scorecard metrics with demonstrated improvement over time. Follows proper escalation procedures for unsolved customer requests.
Maintains productivity in accordance with support program and company standards.
Participates in quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.
Attends and participates in team meetings and required training sessions.
Provides mentoring, training, and development to other Customer Service Representatives as needed.
Follows all safety, ethics, human resources and security policies and procedures.
Demonstrates excellence in punctuality and attendance.
Adheres to all COVID safety measures while in the facility.
Regular and consistent attendance is an essential function of the job.

No supervisory responsibility.

This position requires full, flexible availability including evenings and weekends as needed.

High school diploma or equivalent required.
Time management skills and the ability to work independently are essential for this role.
Must have experience with maneuvering electronic data between various environments.
Analytical thinking, communication and writing skills, and computer competencies.
Preferred 1-3 years of customer service experience.
College degree preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



  • 1 year(s): Customer Service


  • High School or better


  • Customer Service Experience

Job Type: Full-time

Intrested in this job?

Related Jobs

All Related Listed jobs

ESFM We have an opening for a full-time JANITOR position. Location: GM - 6200 Grand Pointe Dr, Grand Blanc, MI 48439 Note: online applications accepted only. Schedule: Full-time

Overview: CHENEGA FACILITIES MANAGEMENT LLC Fort Irwin CA The Travel Clerk III will plan itinerary and schedule travel accommodations for military and civilian personnel with

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

Duties Duties listed are the full performance level, GS-05. Greet visitors and recognize who should enter the building. Direct visitors to the appropriate administrative office.

Established in 1989, Portnoff Law Associates, Ltd. is a law firm that limits its practice to the collection of unpaid real estate taxes and municipal utility fees. PLA now represents more than 200

All-Ways Care Services, Inc Brockway, MI $12.45 - $14.00 an hour Today

Provide care for the physically or mentally disabled in their home and out in their community. No experience necessary, we will provide you with all the

Job Title: Room Attendant Job Summary: Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize

High exposure Senior Project Accountant opportunity with a very strong and growing real estate developer based in Coconut Grove. This role will oversee project accounting.Responsibilities will

Job Description CLC's Innovations and Operations team is expanding and launching new business solutions to serve the college market, including COMPASS, the leading platform that assists college

CSI Companies is looking for a detail oriented, meticulous hard worker to join a leading worker's compensation company here in Jacksonville, FL. Pay: $18-20/hour (based on experience)