Customer Service Representative

Full Time
Brunswick, ME 04011
Posted Today
Job description

CUSTOMER SERVICE REPRESENTATIVE
WHY WORK FOR SAVILINX?
At SaviLinx, we help people! People just like you. It is not just our job; it is our mission! If you are detailed-oriented, enjoy working in a fast-paced environment and enjoy helping others this will be a GREAT place to make your work home!
Founded in 2013, we have an amazing story! SaviLinx is a Women Owned and HUBZone certified business that has been listed on the Inc. 5000 list of fastest-growing companies in 2017, 2018, 2019, 2020 and 2021!
SaviLinx creates caring connections with an innovative mindset to elevate the human connection. Real people. Real partners. This applies to all team members and the following are our guiding principles in all of our daily work.
OUR GUIDING PRINCIPLES
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders

OVERVIEW:
Customer Service Representative provides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.

OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders

ESSENTIAL JOB FUNCTIONS:
Demonstrates ability to work in accordance with the Savilinx Guiding Principles.
Exemplifies the SaviLinx Guiding Principles in all aspects of work.
Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism.
Ability to troubleshoot technical and customer service questions in accordance with program requirements.
Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users.
Follows strict work instructions and procedures that may vary by account. Ability to adapt to continual changes to work instructions and procedures is necessary.
Meets expectations for all balance scorecard metrics with demonstrated improvement over time. Follows proper escalation procedures for unsolved customer requests.
Maintains productivity in accordance with support program and company standards.
Participates in quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.
Attends and participates in team meetings and required training sessions.
Provides mentoring, training, and development to other Customer Service Representatives as needed.
Follows all safety, ethics, human resources and security policies and procedures.
Demonstrates excellence in punctuality and attendance.
Adheres to all COVID safety measures while in the facility.
Regular and consistent attendance is an essential function of the job.

SUPERVISORY RESPONSIBILITY:
No supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:
This position requires full, flexible availability including evenings and weekends as needed.

QUALIFICATIONS:
High school diploma or equivalent required.
Time management skills and the ability to work independently are essential for this role.
Must have experience with maneuvering electronic data between various environments.
Analytical thinking, communication and writing skills, and computer competencies.
Preferred 1-3 years of customer service experience.
College degree preferred.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EOE/VETERAN/DISABLED

Experience
Required

  • 1 year(s): Customer Service

Education
Required

  • High School or better

Skills
Required

  • Customer Service Experience

Job Type: Full-time

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