Job descriptionAn upbeat general dental office in Luling is looking for a front desk administrator. Experience preferred but will train the right candidate.
A full job description is as follows:
Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient complaints, concerns and questions.
Acts as the liaison between the new patient and the office
Explains financial options to patients and family members so as to facilitate an understanding of the patient's’ obligations
Opens and/or closes office according to office policy
Checks the daily schedule for accuracy
Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time
Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely
Checks in patients according to office policy, verifying and updating patient information
Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time
Follows HIPAA protocol in protecting patient private information
Uses best efforts to fill in cancellation and no-show appointment times
Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary
Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll
Completes continuing education as necessary
Collects payment from patients at the time of treatment
Prepares financial treatment plans and presents plan options to patient at end of their
Travels as necessary for business related functions and training
May check validity of debit balance accounts
Verifies patient insurance plans
Manages the status of accounts and balances and identifies inconsistencies
Follows up by phone, email and letters with patients on outstanding balances in tactful
but diplomatic manner
Performs additional tasks as necessary or assigned to achieve office/company goals.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.