The Desktop Support Specialist will resolve any and all computer-related customer issues and work with needed IT staff to resolve issues and to implement effective solutions meeting the customer's needs. Assist the customers on an ongoing basis and be available to immediately respond to urgent needs. Work in a proactive manner with the customers to develop long-term strategies for the efficient and effective use of all computing resources provided.
This includes but is not limited to: desktop administration of computer systems and related peripherals, classroom technology support, and will provide Help Desk customer support.
Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes additional compensation to apply toward the use of their personal cellular device.
Must be able to lift at least 50 pounds.
This position is located on the OSU-Tulsa Campus.
Special Instructions to Applicants
A resume, cover letter, and list of references are required to complete the application process. For full consideration, submit application by July 29th, 2022.
Education & Experience
Two years post-secondary education and two years related experience
Highschool/GED and four years related experience
Valid Drivers' License required. A valid driver's license must be maintained for the operation of an OSU vehicle, which is required in the performance of job duties as assigned.
Must possess extensive technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues. Good interpersonal skills and analytic skills in problem solving. High degree of critical thinking, customer service attitude and ability to work well under stressful conditions.
Communication skills ? Must be able to communicate verbally and in writing with clear, grammatically correct English. Requires interaction with supervisors, colleagues, students, using tact, discretion, and independent judgement.
Excellent working knowledge of Mac, Windows, and OSU systems and Help Desk environment
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.