Director, Records and Information Governance and Operations

Full Time
San Francisco, CA
Posted Today
Job description

The Director, Records and Information Governance and Operations sets the vision and leads Genentech’s records and information management program. The Director is a strategist, thought leader, and authority who establishes governance and oversees operations necessary to manage Genentech’s information assets.

Key responsibilities for this role include governance, operations, and people management.

  • Being a thought leader on managing access to, and protection, retention and disposition of information and evolving the Genentech records and information management program

  • Developing and maintaining records and information policies, procedures, and retention schedules, and contributing to the development and maintenance of a global classification

  • Managing routine records and information operations including vendor invoicing and budgets, centralized record imaging and indexing, and centrally stored clinical, legal and regulatory records

  • Overseeing the management of inactive paper and electronic records, including intake and disposition

  • Managing electronic and paper records and information during mergers, acquisitions, or divestitures

  • Developing content for records and information training and communications and overseeing distribution of training and communications

  • Establishing and maintaining standards on long term storage formats of electronic information

  • Representing department on internal committees as needed

  • Championing the Records and Information program to management and local and global stakeholders to heighten their awareness, understand business needs, and garner support for initiatives

  • Setting team objectives and priorities to increase impact of employee contributions

  • Actively investing time to get to know his/her employees, including understanding what motivates them to perform at their best


Education and Experience:

  • Candidates must have a Bachelor’s degree; graduate degree in information science is preferred

  • 7-10+ years of records and information management experience in a corporate setting

  • 7+ years of leadership experience in records management, preferably within a life sciences business

  • 5+ years of experience people management is required

  • Experience managing physical records, content management, contract services and off-site records management systems, such as FileTrail Records Manager, and creating/managing physical records storage processes

  • Experience supporting knowledge management initiatives

  • Demonstrated experience resolving challenging records management issues and proven ability to deliver sound, clear, practical advice in a corporate business setting

  • Exceptional problem solving skills and ability to formulate innovative solutions that demonstrate both strategic and tactical thinking

  • Outstanding ability to organize, prioritize, and execute programs

  • Strong leadership and motivational skills with demonstrated ability to lead and influence effectively in a matrix environment

  • Ability to understand the organizational culture, to build coalitions at all internal and external levels

  • Proven experience in leading organizational change

  • Proven experience in staff management, coaching and career development

  • Excellent judgment and interpersonal skills, consensus and relationship building

  • Outstanding communication skills, both verbal and written

  • Understanding of regulatory, legal, privacy, security, technology, and market trends that impact records and information management

  • Ability to work with IT to understand technology related to records management and to convey records management requirements to IT

  • Project management experience, familiarity with validated systems and testing a plus

  • Experience with data mapping and migration

Certificates, Licenses, Registrations Preferred:

  • Certified Records Manager (CRM) ICRM

  • Certified Information Privacy Professional (CIPP) (IAPP)

  • Electronic Records Management Master (ERMm) (AIIM)

  • Enterprise Content Management Master (ECMm) (AIIM)

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

    Job Sub Category



    Full time

    Job Type


    Posted Date

    Jul 20th 2022

    Job ID


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