TriMet's Director of Accessible Transportation Programs (ATP) leads and effectively manages the Accessible Transportation Programs (ATP), placing priority on providing cost-effective Americans with Disabilities Act complementary paratransit service with the highest level of customer service.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.
1. Provide direction and leadership to staff and providers who manage ATP activities and functions including, but not limited to, LIFT transportation and dispatch contracted operations, LIFT eligibility determinations, community-based transportation programs, social service agency programs, and Department of Human Services Program transportation services. Provide leadership to TriMet staff representatives on Special Transportation Fund Advisory Committee (STFAC) and Regional Transportation Coordinating Council (RTCC).
2. Develop and administer ATP customer service and performance standards, and policies in accordance with agency goals and contracts. Frequent standing meetings with stakeholders to gauge and guide performance metrics.
3. Lead and effectively integrate and translate the principles and focus of the District's strategic direction into the management of ATP. Develop annual long-term accessible transportation program strategies that are in alignment with overall Agency plans.
4. Work with regional partners such as social service agencies, community non-profit transportation providers, disabilities community and organizations, public transportation providers and TriMet Service Planning, in order to develop and implement a coordinated, innovative, cost-effective continuum of services for older adults and people with disabilities.
5. Direct ATP LIFT fleet contracted maintenance operations. Direct ATP LIFT fleet replacement and expansion procurement projects.
6. Model and hold staff accountable for exemplary customer service and cost-consciousness through open communication, performance management and professional development. .
7. Lead the activities and agenda of the Citizens' Advisory Committee on Accessible Transportation.
8. Control, monitor, and approve budgets and operational forecasts for department, including capital expenditures, labor resources, and materials and supplies (M&S); accountable for monitoring own department. Identifies opportunities for containing costs, and may be responsible for increasing revenue. Accountability for budget includes direct reports’ monitoring.Position Requirements
A Bachelor's Degree is required.
A Bachelor's Degree in Business Administration, Public Administration, or a related field is preferred.
A minimum of eight (8) years total credited experience.*
Seven (7) years of experience in a demand-response transit program within an ADA-regulated environment are required.Three (3 years of experience in Contract Management and Call Center Experience Efficiencies are preferred.
Three (3) years of experience in increasingly responsible management experience, including experience in the management of large service contracts and public process are required.
Or any equivalent combination of experience and training.
- The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".
Type of Position / Grade / FLSA
Grade 18, Exempt, Non-Union, Full-Time
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.