Director of Operations

Full Time
Austin, TX 78748
Posted Today
Job description

PCSI is looking for a Director of Operations to oversee several federal contracts providing environmental services to military hospitals. The Director of Operations supports the Project Manager at each contract and provides oversight of all site activity and contract performance. This position is responsible for maintaining positive customer relations by ensuring compliance with the needs of the contract, regulations, and applicable laws. The Director of Operations also manages the budget for each assigned contract, recommends and approves purchases, enforces company policies, and implements and maintains required training,

This position is based out of PCSI's corporate office in south Austin, TX on a hybrid basis and travels periodically to Virginia, Georgia, Oklahoma, and Kentucky.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as Director of Operations:

  • Communication and Relationship Management
    • Communicate and demonstrate organizational mission, vision, objectives and priorities.
    • Identify stakeholder expectations.
    • Build and maintain consistent positive customer relations as a corporate and local entity through written, verbal and personal communications with client, staff, union, community resources and other non-profit organizations.
    • Supervise, counsel and mentor Project Managers, Contract Supervisors and staff.
    • Support and mentor high-potential talent within the organization.
    • Create and promote an organizational climate that encourages teamwork and individual empowerment.
    • Support an environment that values diversity, respect for employees and accountability for goal attainment.
  • Strategic Planning and Marketing
    • Provide oversight of all assigned contracts.
    • Perform marketing site visits for new business and evaluate for alignment with organizational business plan.
    • Conduct proposal presentations to new and existing customers.
    • Develop and implement new business procedures, implementation plans and site-specific administrative functions of performance-based contracts.
    • Adhere to federal, state and local legal and regulatory standards.
    • Ensure contractual compliance through surveillance, audits, trip reports, hands on inspections and interviews with customers, building occupants, employees and project management.
    • Prepare and deliver business communications including meeting agendas, data analysis, presentations and business reports for client and senior management.
    • Participate in contract negotiations for new business and renewals.
    • Approve training and procedural manuals for Project Management.
    • Develop and establish performance goals to ensure continuous improvement.
  • Financial Management
    • Establish and review financial budgets for each job location.
    • Train and advise Project Managers and Contract Supervisors on budget activity and expectations.
    • Provide subject matter expertise for new contracts, renewals and special projects.
    • Develop cost proposals for new business and renewals.
    • Provide oversight for all levels of purchasing for assigned contracts.
    • Monitor subcontractors for performance and cost control.
    • Monitor, review and authorize invoice processing.
    • Evaluate and recommend products, equipment and tools necessary for job functions.
    • Provide asset management for respective contracts.
  • Collaboration
    • Work collaboratively with all departments.
    • Develop and implement training requirements in accordance with best practices. Ensure contracts are current with all required information.
    • Support Human Resources in investigations, inquiries and implementation of actions and policy.
    • Promote continuous organizational learning/improvement.
    • Adhere to and ensure compliance of all Federal, State and Company policies.
    • Promote Management of Safety philosophy and practices.
    • Promote and enforce Corporate Quality Policy. Develop and implement Quality Control Plans.
    • Review, adjust and request changes to appropriate authority at each follow-on year if required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need to Be Successful:

  • Bachelor’s degree in related field preferred or equivalent relevant work experience.
  • Minimum ten (10) years of prior management experience or equivalent combination of education and experience in a related field.
  • Must be knowledgeable of federal laws to include CFR, SCA, OSHA, ADA, EPA and JCAHO.
  • Industry specific certifications (CHESP, CFM, PMP, etc.) strongly preferred.

Knowledge, Skills and Abilities:

  • Requires knowledge of PC functions and Software.
  • Operation of Windows applications, MS Word, MS Excel, etc., and related applications.
  • Proficient knowledge of financial aspects, including basic accounting principles such as operating, project and budget principles; accounts payable and receivable; and audit procedures.
  • Demonstrate critical thinking and comparative analysis strategies to evaluate and integrate information to support a decision or recommendation.
  • Ability to function and interface with all levels of management.
  • Excellent communication skills both verbal and written.
  • Excellent customer service skills.
  • Willingness to delegate authority when needed.
  • Exceptional motivation, empowerment and management abilities.
  • Ability to appropriately resolve conflict and take proper actions as needed.
  • Ability to interpret policies, procedures and regulations.
  • Ability to set and manage priorities.
  • Ability to work as a team member.
  • Self-starter, able to work with minimal direction and supervision.

Other Requirements:

  • Ability to pass criminal, drug, financial, and driving screening.
  • May need to have the ability to legally drive a company vehicle.
  • Ability to remain in a stationary position regularly, up to 85% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds.
  • Constantly operates a computer and other office productivity machinery, such as calculator, phone, fax, copier, etc. and a personal computer.
  • Ability to exchange accurate information in person and over the phone.
  • Extensive travel may be required, up to 50%.

Equal Opportunity Employment

PCSI is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!


  • 10 year(s): Prior management experience


  • Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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