Director Order Fulfillment

Full Time
Indianapolis, IN
Posted Today
Job description

We are looking for a Director to lead our Order Fulfillment team with the Roche Diagnostics commercial organization. This role will be instrumental in achieving our goal to be our customers’ most trusted partner in providing premier diagnostics supply and fulfillment solutions. This leader inspires and empowers a customer-focused organization where every employee can achieve extraordinary outcomes for customers and patients every day. This leader serves
through transformational leadership roles of Visionary, Architect, Coach and Catalyst (VACC), and takes accountability to actively model and practice agile ways of working.

This Director will have the following responsibilities:

  • Build a collaborative and an agile environment with stakeholders including Sales, Commercial Demand & Supply, Global Supply Chain, Marketing and Corporate Credit teams to ensure customers have the best experience from ordering to receiving Roche diagnostics products
  • Develop order management programs that include operational metrics, risk management profiles, and performance improvement initiatives
  • Ensure alignment and coordination with regulatory and safety compliance for order fulfillment operations
  • Develop strategies for order automation and customer inquiry management to deliver a best in class customer experience and meet business performance objectives
  • Drive operational excellence through the analysis of customer feedback, operational and financial KPIs for customers
  • Lead the development of innovative and digital solutions in enhancing customer experience and operational performance
  • Provides leadership to ensure processes and procedures exist to ensure order fulfillment related projects are adequately communicated to impacted functional areas and customer segments
  • Analyze operational processes, escalation procedures and performs training needs assessments for identifying opportunities for order fulfillment improvements to the customer

We are specifically looking for the following qualifications:

  • Bachelor’s degree in business, finance, or technical discipline such as science or engineering
  • 10 or more years related professional experience ideally gained within the diagnostics / medical device or related industries across various disciplines
  • 5 or more years people leadership experience including cross-functional and multi-level teams
  • Experienced in working in a global matrix environment

** This role is eligible for relocation***

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

    Job Sub Category

    External & Federal Government Affairs


    Full time

    Job Type


    Posted Date

    Aug 10th 2022

    Job ID


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