Engagement Manager

Full Time
Posted Today
Job description
Overview: Job Summary:
  • The Engagement Manager performs their role as the day-to-day liaison between domestic operations and the BPO workforce. BPO relationships are an integral part of the success of business. This role is designed to be the “front line” ensuring the operational goals of Ventra are achieved, while also to fostering strong relationships with open lines of communication.
Responsibilities: Essential Functions and Tasks:
  • Build and maintain strong business relationships both internally and externally
  • Analyze and monitor productivity to ensure contractual service level agreements (SLA’s) are consistently achieved
  • Analyze and monitor quality to ensure contractual service level agreements (SLA’s) are consistently achieved
  • Meet with internal Ventra operational leaders on a regular cadence to gather data on, then translate that into actionable communication to the respective BPO
  • Actively participate in operational meetings with BPO resources to ensure communications are properly interpreted and actions are aligned with business needs
Qualifications: Education and Experience Requirements:
  • Undergraduate degree or equivalent related industry experience
  • 3+ years of experience in healthcare revenue cycle
  • Previous experience collaborating with international resources preferred
Knowledge, Skills, and Abilities (KSA's):
  • Understand and act with sensitivity to cultural boundaries and differences to achieve strong relationships
  • Demonstrate an understanding of thoughts, ideas and opinions of others in all communications
  • Demonstrate effective resource planning and management in a multi-location, global environment

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