Front Desk Guest Service Agent

Full Time
Miami Beach, FL 33139
Posted Today
Job description

We are actively seeking a Front Desk Guest Service Agent for a Luxurious Hotel in Miami Beach, FL.

Summary:

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Responsibilities:

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Requirements:

  • High school diploma or general education degree (GED) required.
  • Previous experience in a Front Desk or customer-facing role is preferred.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work evenings, weekends and holidays.
  • Work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: One location

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