Front Desk Receptionist\u002FScheduler

Full Time
Cleveland, MS 38732
Posted Today
Job description

Little Smile Co. Pediatric Dentistry & Orthodontics is a fast paced and growing dental office that caters exclusively to kids in a fun, upbeat, and happy work environment like no other dental office. We are searching for highly motivated receptionist to join our team!

Must have exceptional customer service skills, be personable, highly organized, work well under pressure, and able to multi-task.

Overall responsibilities will consist of appropriately greeting and welcoming patients to the practice and scheduling, or cancelling patient appointments as needed.

Position and Responsibilities

Responsible for patient scheduling, patient management, collecting fees and maintaining appearance and order of patient waiting areas as well as front desk areas

Specific duties include the following:

Reception Management

-Open and close dental office according to office protocol

-Answer and respond to phone calls

-Perform general office duties such as photocopying, filing, and faxing

Scheduling

-Schedule patients and check daily schedule for accuracy

-Greet patient with a warm welcome and a smile

-Schedule follow up appointments and provide telephone reminders

Financial
-Verifying method of payment, and collecting patient portions and co-pays prior to treatment

Patient Management

-Maintain front lobby and reception desk area

-Stock, manage, and keep reception and patient restroom clean throughout day

-Greet and welcome patients and visitors

-Check in patients according to protocol

Records Management

-Gather and accurately record dental, medical, insurance, and HIPAA information from patients prior to treatment

-Present and gather consent forms prior to treatment
-See that records are stored securely and handled in compliance with HIPAA
-Accurately scan patient information and other relevant records

Office Participation & Professionalism
- Be kind and courteous to patients, staff, doctors, and others
- Be an active participant in staff meetings
- Perform tasks as assigned by the dentist or manager
- Take initiative to identify and execute ways to continually improve individual and practice performance

-To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of office staff members

Requirements:

  • High school diploma or G.E.D.
  • At least 1 year of experience working in a customer oriented receptionist position
  • Working knowledge of general administrative practices
  • Excellent telephone etiquette
  • Exceptional organization skills
  • Excellent customer service skills

'Work Remotely No

Job Type: Full-time

Pay: Up to $21.00 per hour

Benefits:

  • 401(k)
  • Paid time off

Schedule:

  • Day shift

Ability to commute/relocate:

  • Cleveland, MS 38732: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Required)
  • Dental/Medical Receptionist: 1 year (Required)
  • Computer skills: 1 year (Preferred)

Work Location: One location

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