Front Desk Supervisor at Airlie Hotel & Conference Center

Full Time
Warrenton, VA 20187
Posted Today
Job description

What it is like to work here?

Many jobs offer competitive salaries and benefit packages (We do that too!), but what they can't offer is the feeling of home, at work. Not only is every member of Airlie's staff treated like family, the environment in which you work is comfortable, calming, and inclusive. Seated on 400 acres, your time at the "office" will feel like a pristine getaway each day. Surrounded by nature, animals, and photogenic scenery, every break feels like an escape. Grab lunch and sit near the water, go for a walk down one of our trails, or take a stroll through our garden. You'll love the quiet grounds, the friendly faces, and the frequent sounds of events and weddings

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you’ll be responsible for on a daily basis:

· Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism

  • Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
  • Stepping in to complete daily hotel front desk tasks.
  • Assisting Guest Services Manager with monitoring performance and attendance.
  • Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Job Type: Full-time


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Weekend availability

Ability to commute/relocate:

  • Warrenton, VA 20187: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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