General Manager - Miami Area
The most delicious decision you’ll make is to join our team!! We make magical ice cream to create happiness through moments of wonder. We believe in our culture, an amazing work environment, and endless ice cream… not to mention competitive benefits and great growth opportunities!
Position Overview: A Salt & Straw General Manager will oversee store operations & customer service, including P&L responsibility, employee hiring, scheduling and management, food safety, inventory, regulatory compliance, reporting and store efficiency and optimization.
Primary Job Responsibilities:
Recruit, hire, train, supervise, coach, and counsel Team Members
Leadership of a professional, FUN & positive Team Member and Customer experience
Ensure compliance with safety and sanitation regulations by following and enforcing ServSafe regulations
Foster and lead environment of sales driving in all channels to meet sales budgets and forecasts
Compile work schedules and reports
Ensure shop is in compliance with all local, state and federal regulations
Performs all Team Member job duties including scooping and other tasks to ensure great customer service
Control inventory and purchased spend management
Enforce Salt & Straw corporate policies and procedures
Plan, organize, coordinate and manage ice cream preparation and sales operations
Analyze food service retail operations and cost effectiveness; communicate with Store Team and Corporate to implement improvements or changes, issues and concerns relating to ice cream menu items, service, menus, recipes, policies, operational procedures, facilities and equipment
Place purchase orders for supplies, commodities and associated products and support for the purchase or requisition of retail & food service equipment
Maintain recipes, pricing and portion control; maintain weekly and monthly reports as required.
Maintain and report to Salt and Straw Support Center; temperature logs, receiving logs and packing lists, inventory control logs, Store Self-Assessment audits, sales and tip data
Report Human Resources or Customer incidents to Salt & Straw Support Center
- The above points should not be considered an all-inclusive description of the job or job duties. Team Members in all positions may be asked to perform other duties when needed, during times of co-worker’s absence, or to balance workload(s), retail process and/or retail volume changes
18 years old or older
Open availability, Monday - Sunday, 40+ hours a week including evenings, weekends & holidays
Open for relocation around Miami Dade County
Salt and Straw Values
Create The Unbelievable
Show Up Generously
Act With Thoughtful Curiosity
Share Human Kindness
Make It Count
We can’t wait to meet you!
Salt & Straw is proud to be an equal opportunity employer of all qualified individuals. We will consider all people - minorities, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.
In addition, we use E-Verify to verify employee identity and employment eligibility using Form I-9 and to inform employees of their legal rights and protections. More info on E-Verify Participation and Department of Justice, and Immigrant and Employee Rights Section (IER) Right to Work: