Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Summary of Duties:
Covers extra assignments, vacancies and / or vacation vacancies that accrue to Baggage/Red Caps/Info/Gateman in Philadelphia, PA. Performs the duties of the assignment covered and / or other duties as assigned by supervisor.
Handles checked luggage according to company procedures. Collect and protect all charges on excess baggage and parcel checks. Maintain baggage records and receive/sort company mail. Handle inquiries for lost or delayed baggage. Provide assistance to elderly/ADA passengers as required. Drive and operate mechanical equipment. Must be able to life 50lbs.
Assist Amtrak passengers with information regarding routes, schedules, fates, Arrival/Departure and paging requests. Required to answer telephone requests for information and paging. Must be able to operate ARROW ticketing. Required to wear uniform. Other duties as assigned by Manager/Supervisor.
Responsible for the safe and secure boarding of Amtrak passengers. Taking direction from crew and keeping communication with Solari with status of train and boarding times.
Must have a high school diploma or general education development (GED) high school equivalency diploma.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.
Job Family/Function:Customer Service
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
POSTING NOTES: Customer Service || Customer Service