Job description

IT Supervisor

Position Summary:
Reporting to the Director of Information Technology, the IT Supervisor hands-on position will lead the IT department and provide end-user support to PrideStaff’s Home Office and Partner Offices, as well as be responsible to manage IT initiatives as assigned.

Specifics responsibilities include:

• Team management - utilize and leverage resources and personnel to meet SLA’s, accomplish goals and tasks in a timely fashion
• Confer with and supervise subordinates on administrative policies and procedures, technical problems, priorities, and methods
• Maintain a high level of professionalism and be accountable for actions
• Incident and request management; resolve pro-active/monitored issues, identify and escalate issues
• Excellent communication skills
• Maintain IT policies and procedures
• Develop Standard Operating Procedures (SOP); ensure team members follow industry standard “best practices”
• Ensure correct execution of Incident Management Process using operational guidelines; Lead the incidents management process for all Severity 1 incidents to resolution
• Execution of assigned initiatives and/or projects
• Champions a culture of continuous improvement throughout Information Technology
• Fosters a culture of accountability, positive team dynamics, and cross-functional collaboration

• End-User Tickets:
• Management of assigned tickets; timely troubleshooting and resolution
• User account set-ups & management (Active Directory, Google, Bullhorn, etc.)
• Opening & Closing of Offices
• Vendor management & statistics

Preferred Qualifications:

• Previous supervisorial experience highly preferred
• 2-5 years experience in Information Systems, Support Desk or Helpdesk Support, Customer Service, or related field
• ITIL incident management, including upholding SLA’s
• Experience in a PM or delivery role
• Team building and relationship management skills
• Demonstrated knowledge of underlying technologies (e.g., databases, operating systems, applications and hardware)
• Familiarity with network technologies (routers, switches, etc.)
• Active Directory management
• Google user account administration
• Familiarity of IssueTrack help desk ticketing system

EMBODY THE CORE COMPETENCIES

• Bias toward collaboration and teamwork. Effective communication skills.
• Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion

#PSF

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fresno, CA 93711: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location