IT Supervisor

Full Time
Fresno, CA 93711
Posted Today
Job description

IT Supervisor

Position Summary:
Reporting to the Director of Information Technology, the IT Supervisor hands-on position will lead the IT department and provide end-user support to PrideStaff’s Home Office and Partner Offices, as well as be responsible to manage IT initiatives as assigned.

Specifics responsibilities include:

  • Team management - utilize and leverage resources and personnel to meet SLA’s, accomplish goals and tasks in a timely fashion
  • Confer with and supervise subordinates on administrative policies and procedures, technical problems, priorities, and methods
  • Maintain a high level of professionalism and be accountable for actions
  • Incident and request management; resolve pro-active/monitored issues, identify and escalate issues
  • Excellent communication skills
  • Maintain IT policies and procedures
  • Develop Standard Operating Procedures (SOP); ensure team members follow industry standard “best practices”
  • Ensure correct execution of Incident Management Process using operational guidelines; Lead the incidents management process for all Severity 1 incidents to resolution
  • Execution of assigned initiatives and/or projects
  • Champions a culture of continuous improvement throughout Information Technology
  • Fosters a culture of accountability, positive team dynamics, and cross-functional collaboration
  • End-User Tickets:
  • Management of assigned tickets; timely troubleshooting and resolution
  • User account set-ups & management (Active Directory, Google, Bullhorn, etc.)
  • Opening & Closing of Offices
  • Vendor management & statistics

Preferred Qualifications:

  • Previous supervisorial experience highly preferred
  • 2-5 years experience in Information Systems, Support Desk or Helpdesk Support, Customer Service, or related field
  • ITIL incident management, including upholding SLA’s
  • Experience in a PM or delivery role
  • Team building and relationship management skills
  • Demonstrated knowledge of underlying technologies (e.g., databases, operating systems, applications and hardware)
  • Familiarity with network technologies (routers, switches, etc.)
  • Active Directory management
  • Google user account administration
  • Familiarity of IssueTrack help desk ticketing system

EMBODY THE CORE COMPETENCIES

  • Bias toward collaboration and teamwork. Effective communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion

#PSF

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Fresno, CA 93711: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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