The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.
Essential Duties & Responsibilities
➢ Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
➢ Ensures model apartments are in touring condition.
➢ Orients prospective and current residents to the property.
➢ Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
➢ Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
➢ Follows up with all prospective residents via phone, mail or email.
➢ Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
➢ Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
➢ Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
➢ Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
➢ Completes weekly leasing reports in accurate and timely fashion.
➢ Ensures all open and close procedures are completed daily.
➢ Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
➢ Responsible for shopping competitive properties.
➢ Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
➢ Assists with processing work order requests for residents and ensures work is completed in a timely manner.
➢ Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
➢ May be asked to assist with planning and implementing resident activities in order to increase resident retention.
➢ Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
➢ Ability to read, write, understand, and communicate in English.
➢ Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.
➢ Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
➢ Excellent customer service and interpersonal skills; ability to relate to others.
➢ Professional verbal and written communication skills.
➢ Strong organizational and time-management skills.
➢ Ability to perform basic mathematical and accounting functions.
➢ Ability to read and comprehend reports.
➢ Comprehension of federal fair housing laws and any applicable local housing provisions.
➢ Ability to multi-task.
➢ Ability to make quick and effective decisions.
➢ Ability to analyze and resolve problems.
➢ Ability to cope with and defuse situations involving angry or difficult people.
➢ Ability to close a sale.
➢ Ability to set and meet goals.
➢ Ability to consistently meet deadlines.
➢ Ability to maintain flexibility and creativity in a variety of situations.
➢ Ability to maintain confidentiality.
➢ Ability to drive an automobile.
➢ Current driver license and automobile insurance.
➢ Real estate license (if required by state).
➢ Other licenses and/or certifications as required by state law.
➢ Must maintain professional appearance and comply with prescribed uniform policy.
➢ Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
➢ Ability to work weekends and non-traditional holidays.
➢ Must be available to work on-call or when needed due to staffing shortages.
➢ Some travel may be required.
➢ Standing, walking, and/or sitting for extended periods of time.
➢ Frequent climbing, reaching, use of fingers, handling, talking, and hearing.
➢ Moderate crouching and lifting.
➢ Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
➢ Pronounced visual acuity (near and far) and field of vision.
➢ Ability to judge distances and spatial relationships.
➢ Ability to identify and distinguish color.
➢ Ability to lift and/or move up to 50 pounds.
➢ Rare to moderate proximity to moving, mechanical parts.
➢ Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.
➢ Ability to tolerate stressful situations.
➢ Ability to work under moderate to close supervision.
➢ Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
➢ Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
➢ Potential exposure to communicable diseases through frequent contact with public.
➢ Possible exposure to short-tempered or aggressive people.
➢ Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- El Paso, TX 79934: Reliably commute or planning to relocate before starting work (Required)
- Driver's License (Preferred)
Work Location: One location