Major Incident Consultant (Remote-Home Based Worker)

Full Time
Posted Today
Job description
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Job Summary:
An Incident Management Consultant for the ECC (Enterprise Command Center) handles complex incident detection/situations and provides guidance/coaching to Sr. Associate and Specialist level analysts. They possess a fundamental knowledge of Priority 1 applications (previously held Sr. associate position) and are able to tie multiple application incidents together if applicable. Key Responsibilities:
Run various diagnostics to determine validity of errors received
Handle incident detection/situations and provide guidance/coaching to Sr. Associate and Specialist level analysts
Operate as a resource for all incident detection in the ECC
Handle all types of rapid response calls and outages and drive calls to closure
Document all dialog during a Rapid Response call
Provide guidance to Sr. Associate and Specialist level analysts regarding document, interdependencies, and, application details
Effectively communicate during Rapid Response calls
Utilize Instant Messenger, Email, and, conferencing software to manage Rapid Response calls
Communicate regularly with all levels of leadership
Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates
2nd shift position (Monday- Thursday 2:30pm CST to 12:30am CST) 4 day work week Education and Experience:
Bachelor's Degree or equivalent experience

2 or more years of related experience Functional Skills:
Customer support skills
Facilitation skills
Incident management skills
Technical writing skills
Change management skills
Compensation offered for this role is $51,600.00-$80,775.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit
Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .
Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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