Office Supervisor

Full Time
Radnor, PA 19087
Posted Today
Job description
  • JOB SUMMARY
    • Supervise Patient Service Representatives and Hospital Aides to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    • Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
    • Resolve customer complaints, and answer customers' questions regarding policies and procedures.
    • Implement departmental policies, procedures, and service standards in conjunction with management.
    • Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
    • Train and instruct employees in job duties and department policies, or arrange for training to be provided.
    • Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
    • Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
    • Recruit, interview, and select employees.
    • Interpret and communicate work procedures and department policies to staff.
    • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • ESSENTIAL FUNCTIONS
      PATIENT/CUSTOMER
        Essential Accountabilities
        • Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
        • Is professional in all actions and appearance
        • Ensure compliance with regulatory parameters
        • Uses resources wisely – as if they were one’s own.
        • Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
        • Demonstrates a personal commitment to ensuring a clean and safe working environment.
        • Anticipates patients’/customers’ needs and acts accordingly.
        • Works to enhance patient satisfaction
        • Assist patients and families
        • Analyzes problems from the customers’ point of view.
        • Honors patient/customer/employee confidentiality.
        • Seeks feedback on how to improve performance and offers constructive feedback, as well.
        • Applies learning for improved performance.
        • Presents self professionally & demonstrates professional behavior during interactions with others
        • Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
      PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
      • Participates in Entity and Department wide initiatives for Patient /Employee safety
      • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
      OPERATIONS
        Essential Accountabilities
        • Oversees and Manages Scheduling Operations
        • Oversees and Manages Financial Operations to ensure optimal re-imbursement for services
        • Clinic/Patient Management
        • Phone Management
        • Employee Relations/Management of Personnel
        • Health System ID is worn in accordance to GSPP policy
  • QUALIFICATIONS:
      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        Education
        • High School Diploma required
        • Associate's Degree preferred
        Work Experience
        • Previous healthcare experience required
        • Prior supervisory experience and office administration preferred
        Licenses / Certifications
        • IDX Certification required, Certification in Sunrise Billing system may be required

Location: Good Shepherd Penn Partners · Radnor GSPP PT&F - Physical Therapy
Schedule: Full Time (40 hrs/wk), Day / Evening Shift, 40

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