Patient Services Manager

Full Time
Marion, IL 62959
Posted Today
Job description

Starting Salary: $56,761-60,545 per year.

Join an amazing organization that puts Veteran's first for an amazing career! The Veterans Canteen Service (VCS) is currently seeking progressive Leaders who want to grow with us. We are looking for a Patient Services Manager in Marion, IL to join our fast-paced environment and have a passion for our Veterans and their families.

VCS is a non-appropriated self-sustaining retail activity that operates as an exclusive independent entity within VHA at over 200 locations.


Must currently be a Registered Dietitian or Certified Dietary Manager



Major duties and responsibilities include, but are not limited to, the following:

  • Direct Patient Feeding for the Marion, IL, VA Medical Center to include menu planning, coordinating special dietary requirements, special catering and other food production services
  • Develop and maintain client and customer relationships
  • Ensure safe food quality, safe food handling, and product availability
  • Inventory control, labor cost, and budget management
  • Ensure day-to-day compliance to JCAHO, VA, VCS and HACCP guidelines relative to food production operations
  • Supervise assigned personnel rendering guidance, oversight and training
  • Reports to General Manager
Required Minimum Qualifications:
  • Must currently be a Registered Dietitian or Certified Dietary Manager
  • Minimum 1-year prior experience in patient feeding in an in-patient setting
  • Hands-on leadership with a strong focus on service and hospitality
  • Proficient computer skills using Microsoft applications (Word, Excel, etc.)
  • ServSafe certification required or obtained within 90 days of hire date

NOTE: Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption has been granted. HCP in violation of these directives may face disciplinary action up to and including removal from federal service

HCP for purposes of the influenza vaccination program are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

HCP for purposes of the COVID-19 vaccination program refers to all paid and unpaid persons who work in or travel to VHA locations who have the potential for direct or indirect exposure to patients or infectious materials, including body substances (e.g., blood, tissue, and specific body fluids); contaminated medical supplies, devices, and equipment; contaminated environmental surfaces; or contaminated air. These HCP may include, but are not limited to, emergency medical service personnel, nurses, nursing assistants, physicians, technicians, therapists, phlebotomists, pharmacists, health professions trainees (HPTs), contractor personnel, and persons (e.g., clerical, dietary, environmental services, laundry, security, maintenance, engineering and facilities management, administrative, billing, and volunteer personnel) not directly involved in patient care but potentially exposed to infectious agents that can be transmitted from HCP and patients. HCP include all VA licensed and unlicensed, clinical and administrative, paid and without compensation, full- and part-time, intermittent, fee basis employees who are expected to perform any or all of their work at these locations. HCP also includes VHA personnel and contractor personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

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