Job description

Description Summary :

• The Product Manager is responsible for the strategy, planning, delivery, performance and continuous improvement of products developed by the team.
• The Product Manager delivers value by solving customer/client needs with business solutions that make sense.
• Where applicable, this role supports Product Owners and development teams and ensure that there is clarity around the product vision and roadmap.
• As part of a highly matrixed/cross-functional team in order to achieve results/outcomes, this leader operates simultaneously and effectively in both tactical and strategic mode while successfully managing multiple, complex initiatives under tight deadlines.

Essential Job Functions :

• Strategy & Roadmap: Owns the product and planning the product roadmap.
• Creates and defines the long-term vision and strategy for the product.
• Observes trends in the marketplace, identifies new potential outcomes or themes to be supported by the product.
• Outlines the go to market plan supporting the sales/adoption of the product, ensures the product meets the needs of the value stream(s) the product is involved.
• Conducts the necessary analysis to support the business case for the program strategy/execution /need. Uses data and facts to support decision making for senior leaders.
• Identifies capability gaps and drives products that unlock tangible business value. Participates in analysis of current and future trends, technology, competition, and client & customer needs to support strategy and product development.
• Identify key customer needs, usage and attitudes as basis for refining programs and messaging.
• Ensure the Bank’s programs are differentiated and well positioned against national competitors.
• Thinks strategically and understand the bigger picture, with a mindset that balances business priorities and customer priorities/expectations.
• Develops and articulates well thought out business cases and their financial / bottom line impacts.
• Drives business outcomes and value through customer centered solutionsProduct

Definition and Delivery :

• Provides leadership and direction in the development of enhancements to improve efficiency, quality, and timeliness of operations.
• Develops detailed business requirements used to create product specifications and architecture.
• Ensures continued compliance with Information Security Policies, Standard Operating Procedures (SOP) and documented controls.
• Supports the product delivery team & method.
• Drives delivery of customer experience and meeting business priorities and demands.
• Works with cross-functional partners including CX and UX and Development to create compelling experiences that drive value in a safe, secure & sustainable manner.

Product Performance and Continuous Improvement :

• Defines metrics to measure the success of the features and products put into the market.
• Ensures the value proposition is realized across customer touch points. Ongoing analysis and reporting of product performance, KPIs, market trends, as well as planning and forecasting.
• Identify, own and manage to key business drivers with support from Finance. Continuously seek ways to improve the product features and deliver excellent customer experience through system and process enhancements.
• Manage audit resolutions and process improvements requiring technology support and drive operational excellence (regulatory compliance, operational risk management, etc)

Leadership:

• Creative, innovative thinking with the demonstrated ability to develop a range of alternative solutions using strategic thinking and analytical skills.
• Demonstrates strong problem solving skills and the ability to thoroughly investigate and make recommendations in a timely manner.
• Effective and articulately communicate vision to stakeholders. Effective communicator and presenter with ability to adjust message and filter details appropriately for the audience.

Analytics :

• Utilizes financial skills to understanding key revenue and expense drivers. Grasps and synthesize financial metrics around the product concepts as it relates to pricing, risk, sales trends and competitive information.
• Refine product management strategies through detailed analysis of key business drivers, ongoing competitive research, global market scan and review of marketing tactics.
• Product management and development, including analyzing customer behavior, analyzing competitors’ offerings and the industry landscape to enhance our product offering and customer experience.
• Uses data to continuously inform and improve the product to meet customer and business needs.

Distinctions- Innovation team :

• This role should coordinate with business strategy, UX, CX and development teams to create a future product vision and connect it to the roadmap.
• Work entails market research, proof of concepts, business cases, scoping and delivering pilots with brands, and execution as part of a matrixed/cross-functional team in order to achieve results/outcomes.
• The ideal candidate will likely have experience bringing new products to market, have experience with a startup or fintech.
• Solves Problems Creatively – Ability to conceive a plan of action and to facilitate multidisciplinary teams to answer a strategic question.
• Develop & maintain a robust innovation pipeline to ensure continuous flow of new ideas to keep up with the pace of the market.

Job Type: Contract

Salary: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift

Experience:

• Product Manager: 5 years (Required)

Work Location: Remote