Product Support Specialist

Full Time
Liberty, IL 62347
Posted Today
Job description

Who is Martin Tractor, Inc.?
Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.
Over the last 95 years, our company has grown and Martin Tractor, Inc. currently has 13 locations across Central and Western Illinois. Martin Tractor Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.
We are looking to add a Product Support Specialist to the Martin Tractor, Inc. team.
Why should you join Martin Tractor, Inc.?

  • We offer 401K and Roth retirement plans with a company-paid Safe Harbor employer retirement contribution.
  • Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.
  • Membership opportunities to Deere Employees Credit Union.
  • For Full-time employees only:
  • Competitive Medical, Dental, and Vision benefits.
  • Company paid basic life insurance.
  • Free Will, Living Wills, POA, and free Employee Assistance Program.
  • Supplemental life, Short term, and Long-term disability.
  • Start earning generous PTO time as soon as you start working.

What will a Product Support Specialist do?

  • Coordinate with Regional Sales Managers and Salesmen to help perform customer machine start-ups and optimization (+all purchases).
  • Engage with local parts/service managers for any workflow or customer support needs.
  • Coordinate and lead product demonstrations.
  • RTK tower repairs or maintenance as needed.
  • Tier 1 Customer Support via phone < 10 minutes.
  • Machine Optimization, Hardware & Software Support.
  • Tier 2 Customer Support via in-person at the machine (billable).
  • Machine Optimization, Hardware & Software Support > 10 Minutes.
  • Coordinate & collaborate with the service manager to open work orders.
  • Collaborate and coordinate with Connected Support Specialist.
  • Support phone calls > 10 minutes.

Other Essential Functions:

  • Engage with customers to grow Operations Center utilization.
  • Grow customer(s) on depth & breadth passes.
  • Grow highly engaged organizations with Operations Center.
  • Lead internal & customer training of product technologies and optimization.
  • Recommends order options codes to the sales team.
  • Promotes and sells value-added programs & total team account management:
  • Aftermarket Initiatives
  • Sales Department Initiatives
  • SMART Packages

Experience, Education, Skills, and Knowledge:

  • 2 Year college degree in an agricultural/mechanical field preferred.
  • Uses all sales methods properly and at the proper timing.
  • Strong communication skills with the ability to influence others.
  • Excellent customer service philosophy, and critical thinking problem-solving skills.
  • Have a broad knowledge of agriculture equipment, not only John Deere products, but all makes and models.
  • Ability to travel, work flexible hours, and good driving record.
  • Must be able to stand and walk for long periods of time along with sitting, climbing, bending, reaching pushing, pulling, leaning, and twisting.
  • Most duties are performed in varying temperatures and climates due to working outside on location and in the Service Department.
  • Must have good balance, lift to 50 lbs and have mobility for an outdoor field environment.

What does it mean to be a member of the Martin Tractor, Inc. organization?

  • Martin Tractor, Inc. and its dedicated employees are trusted partners, delivering and supporting premium products and personalized solutions to agriculture, consumer, and commercial customers to ensure long-term success.
  • Our vision is to be the indispensable partner in building lifelong relationships over multiple generations.
  • How do we do this? By adhering to our core values of Integrity, Commitment, Innovation, and Teamwork.

We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees.

  • We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Location: 1743 Hwy 104, Liberty, IL 62347

Job Type: Full-time

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