Quality Assurance Administrator

Full Time
Austin, TX 78758
Posted Today
Job description

HGR Industrial Surplus is a value based, leading reseller of used industrial surplus and manufacturing equipment. We are currently seeking an Quality Assurance Administrator to join our Call Center Department in Austin, TX. As a valued member of our call center, this position acts as a support to our Quality Assurance Supervisor by assessing the quality of all call center phone calls as well as developing and implementing HGR call center policies and procedures. This position requires excellent communication skills with a heavy emphasis on customer focus.

We invite you to consider joining our team here at HGR Industrial Surplus! From top to bottom, HGR is filled with forward thinking individuals who rise above the line every day when it comes to performing their job duties. Between that and sharing a close-knit atmosphere with all of our employees, these qualities have helped HGR to “hit the ground running” and grow exponentially since 1998. Visit our website! www.hgrinc.com

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

  • Review and grade scorecards in a timely manner.
  • Assist with mentoring and coaching as needed.
  • Assist with training new hires and ongoing training.
  • Assist with tracking and documenting new hire metrics.
  • Review calls and offer coaching and training where needed.
  • Collaborate with MA’s, Supervisor and Manager as needed.
  • Offer feedback in an objective and professional manner.
  • Act as a teacher, mentor and coach
  • Become knowledgeable in HGR Call Center metrics, goals and objectives.
  • Perform other duties as assigned.

Education and Experience:

  • High School Diploma
  • Some college preferred, but not required
  • Proficient in call center duties.

Minimum Qualifications (Skills and Abilities):

  • Excellent ability to multi-task and prioritize in a busy, fast-growth environment
  • Sound judgment and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines

Benefits:

  • Outstanding culture! Close-knit, inclusive, and diverse work force where your input counts.
  • Excellent pay
  • 100% Employer paid benefits for employees (medical, dental, vision and life coverage), voluntary benefits as well.
  • Profit sharing and holiday bonus
  • PTO and paid holidays
  • 401(k)
  • Paid training and an excellent support system
  • Casual attire
  • Full time schedule M-F (no evenings)

Job Type: Full-time

Pay: From $21.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Call center: 2 years (Required)
  • Quality assurance: 1 year (Required)

Work Location: One location

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