Salesforce CRM Manager, U.S.

Full Time
Posted Today
Job description
About the opportunity:
If you are motivated by meaningful, impactful work, we invite you to join our team! In this critical CRM position, you will directly impact the vision and direction of the US CRM systems into the future core of customer engagement. You will be accountable for the overall CRM business strategy, and drive the US CRM vision, objectives, outcomes, and expectations through collaboration with business leaders.

What you will be doing:
As the Salesforce/CRM Manager, you will be responsible for the execution and continuous refinement of multi-channel Customer and Consumer Relations, plus the development of programs, roadmaps, and strategies, working with the development team.
Your role will focus on supporting and managing the business’ daily administration of the CRM systems (i.e. Sales Force) and product recommendation programs and platforms.
You will work with Global IT, Commercial Marketing, Sales, and CRM vendors, to lead the creation, alignment, and management of the product roadmap for CRM, while enabling best practices in Digital Transformation.
You will own product quality for end-users, ensuring a seamless user experience.
You will manage stakeholders in a global environment, and identify and track risks and mitigations, by gathering feedback and data on program success metrics and system KPIs
Act as expert and trusted advisor for all CRM related product lifecycle and business processes for the US, including training and education of users.

What you need for success:
Certified System Administrator for CRM Systems - Experienced professional developing and customizing or MSD applications via web/cloud services, Apex, SOQL, Visual Force, Eclipse IDE, Data Loader, Reports and dashboards. Experience with object oriented language such as A++ (used by Microsoft developers), C++ or equivalent.

Minimum Certifications: Current Salesforce Administrator Certification, 3+ years of Salesforce experience
Salesforce Platform Developer II Certification, a plus
Current MSD Administrator Certification, a plus

Education: Bachelor’s Degree in Business Management, Marketing, or equivalent.4+ years of experience with CRM tools managing CRM platforms for both and MSD.
4+ years of experience in relational databases (Oracle, MySQL, SQL Server, etc.)
Experience in writing Apex Triggers, flows, configuring lightening components, visual force pages, connecting external data sources using data loader, custom integrations, reports and dashboards.
Some experience with ETL and/or middleware tools preferred
4+ years of experience with hands-on technical development/programming (X++, JavaScript, XML, HTML5, iOS, Android, Java, C++, ASP, SQL, Java, Ruby, C#, etc.) a plus

Proficient in project management and strategic consulting skills.
Ability to develop analytics and BI dashboards based on data for real time reporting and analysis.
Excellent Microsoft suite skills including: PowerPoint, Excel, MS Access, Teams, SharePoint
Highly developed influencing skills
Ability to travel approximately 20%
Ascensia is a Federal Contractor. Due to the Executive Order on vaccine mandates, vaccination or approved qualified exemptions may become a requirement for employment.


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