Shop Foreman - 2nd Shift

Full Time
Tomah, WI 54660
Posted Today
Job description

Job purpose

  • Provide leadership and assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department.
  • Provide direct supervision of the service technicians.
  • Ensure that the customer’s needs are met.
  • Maintain high standards for quality repairs in the service department.
  • Interacts with the Assistant Service Manager, Service Consultants, warranty administrators, parts personnel, and technicians.

Duties and responsibilities

  • Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage.
  • Provide service topics to Assistant Service Manager to hold monthly toolbox meetings.
  • Assist with shop compliance and safety.
  • Review customer’s work requests and consult with customer on additional work needed and/or additional work recommended.
  • Secure customer’s authorization for any additional work required. Document the customer contact on the repair order.
  • Maintain an up-to-date knowledge of product changes, bulletins and other pertinent information and share information during monthly tool box meetings.
  • Disseminate information to all technicians concerning product changes, product updates, observed failure patterns, departmental repair issues, safety issues and any other information that will make a technician more productive and better able to perform his/her job duties in an efficient and professional manner.
  • Help technicians diagnose failures and suggest possible repair procedures. Direct and provide instruction on technician’s repair procedures when needed.
  • Provide direction and instruction to inexperienced technicians as needed.
  • Supervise technician’s work for accuracy and efficiency.
  • Monitor repair progress on all jobs to ensure completion within the prescribed time allotment.
  • Inspect or road test trucks to insure complete and correct repair of each customer concern. Sign off on each repair order operation as inspection is completed.
  • Review cause and correction information on repair order operations as the technicians complete each individual job.
  • Determine specialty tool requirements and repair needs and facilitate the purchase and/or repair.
  • Inform Service Manager of potential problem areas and/or customer concerns.
  • Provide direction to technicians on facility housekeeping.
  • Perform other duties as assigned.

Job Type: Full-time

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US Forest Service Cañon City, CO","hideRating":false,"isDesktopApplyButtonSticky":true,"isSimplifiedHeader":false,"jobNormTitle":null,"jobTitle":"Customer Service Representative","jobTypes":null,"location":null,"mobileStickyVjHeaderActive":false,"openCompanyLinksInNewTab":true,"parentCompanyName":null,"preciseLocationModel":null,"ratingsModel":null,"recentSearch":null,"remoteWorkModel":null,"salaryCurrency":null,"salaryMax":null,"salaryMin":null,"salaryType":null,"subtitle":"US Forest Service - Cañon City, CO","tagModels":null,"taxonomyAttributes":null,"viewJobDisplay":"DESKTOP_STANDALONE"},"jobMetadataHeaderModel":{"jobType":null},"jobTagModel":null,"resumeEvaluationResult":null,"sanitizedJobDescription":{"content":"
\n
\n

Duties<\u002Fb><\u002Fh2> \n
    \n
  • Duties listed are the full performance level, GS-05.<\u002Fli> \n
  • Greet visitors and recognize who should enter the building.<\u002Fli> \n
  • Direct visitors to the appropriate administrative office.<\u002Fli> \n
  • Serve as a collection officer to sell maps, Christmas tree permits, and Golden Age Passports.<\u002Fli> \n
  • Read and keep apprised of organizational directives and procedures.<\u002Fli> \n
  • Maintain accountability records to ensure customer complaints are resolved.<\u002Fli> \n
  • Perform activities such as exchanging merchandise, refunding money, or adjusting sales.<\u002Fli> \n
  • Use database or spreadsheet software to enter, sort, and retrieve data for standard reports, such as creating accountability records, and travel vouchers.<\u002Fli> \n
  • Prepare correspondence relaying current factual and reliable information.<\u002Fli> \n <\u002Ful>\n <\u002Fdiv>\n
    \n

    Requirements<\u002Fb><\u002Fh2> \n

    Conditions of Employment<\u002Fb><\u002Fh3> \n
      \n
    • Must be a U.S. Citizen or National.<\u002Fli> \n
    • Males born after 12-31-59 must be registered for Selective Service or exempt.<\u002Fli> \n
    • Subject to satisfactory adjudication of background investigation and\u002For fingerprint check.<\u002Fli> \n
    • Successful completion of one-year probationary period, unless previously served.<\u002Fli> \n
    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.<\u002Fli> \n
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.<\u002Fli> \n <\u002Ful>\n
      \n

      Qualifications<\u002Fb><\u002Fh3> \n
      \n In order to qualify, you must meet the <\u002Fb>\n eligibility<\u002Fb>\n and <\u002Fb>\n qualifications<\u002Fb>\n requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the <\u002Fb>\n Office of Personnel Management's General Schedule Qualification Standards.<\u002Fb>\n
      \n
      \n Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.<\u002Fb>\n
      \n
      \n Base Requirement:<\u002Fb>\n
      \n For the GS-04 level:<\u002Fb> Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled;\n
      \n OR<\u002Fb> an associate's degree or two years of successfully completed education above high school;\n
      \n OR<\u002Fb> combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.\n
      \n Qualifying experience is defined as one or more of the following:<\u002Fb> Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.\n
      \n
      \n For the GS-5 level:<\u002Fb> Applicants must have one year of specialized experience equivalent to at least GS-4 grade level;\n
      \n OR<\u002Fb> a bachelor's degree or 4 years of successfully completed education above high school;\n
      \n OR<\u002Fb> combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. \n
      \n Qualifying specialized experience is defined as one or more of the following:<\u002Fb> greeting visitors and responding to phone and written inquiries; maintaining written records; and using word processing software and printing equipment to create, copy, edit, store, retrieve, and print standardized documents.\n
      \n
      Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. \n <\u002Fdiv>\n <\u002Fdiv>\n
      \n

      Education<\u002Fb><\u002Fh3> \n

      See above for education that may be qualifying for the specific grade level. <\u002Fp>\n <\u002Fdiv>\n

      \n

      Additional information<\u002Fb><\u002Fh3> \n
      \n

      For additional information about the duties of these positions, please contact: <\u002Fp>\n

        \n
      • La Junta, CO Duty Station: John Linn at [email protected] or 719-523-1702<\u002Fli> \n
      • Buffalo, WY Duty Station: Andrew Johnson at [email protected] or 307-674-2612<\u002Fli> \n
      • Halsey, NE Duty Station: Julie Bain at [email protected] or 308-533-8115<\u002Fli> \n
      • Chadron, NE Duty Station: Timothy Buskirk at [email protected] or 308-432-0393 or Jack Isaacs at [email protected] or 308-432-0311<\u002Fli> \n
      • Hot Springs, ND Duty Station: Julie Wheeler at [email protected] or 605-745-8202<\u002Fli> \n
      • Wall, SC Duty Station: Alex Grant at [email protected] or 605-279-2125<\u002Fli> \n
      • Fort Pierre, SD Duty Station: Dan Svingen at [email protected] or 605-224-5517<\u002Fli> \n
      • Saratoga WY Duty Station: Jason Armbruster at [email protected] or 307-326-2501<\u002Fli> \n
      • Douglas, WY Duty Station: Britta Wolsey at [email protected] or 307-358-7104<\u002Fli> \n
      • Steamboat Springs, CO Duty Station: Elizabeth Arsenault at [email protected] or 970-870-2181<\u002Fli> \n
      • Salida, CO Duty Station: Perry Edwards at [email protected] or 719-530-3960<\u002Fli> \n
      • Greybull, WY Duty Station: Andrew Johnson at [email protected] or 307-674-2612<\u002Fli> \n
      • Canon City, CO Duty Station: Destiny Chapman at [email protected] or 719-269-8701<\u002Fli> \n
      • Sundance, WY Duty Station: Alice Broyles at [email protected] or 307-283-1361 x3452<\u002Fli> \n
      • Spearfish, SD Duty Station: Darlene Donner at [email protected] or 605-642-4622 x3052<\u002Fli> \n
      • Paonia, CO Duty Station: Dana Niksch at [email protected] or 970-527-4131 x4255<\u002Fli> \n
      • Sheridan, WY Duty Station: Andrew Johnson at [email protected] or 307-674-2612<\u002Fli> \n
      • Laramie, WY Duty Station: Karen Kieborz at [email protected] or 307-745-2452<\u002Fli> \n <\u002Ful> \n
        The USDA Forest Service has legislative authority to recruit and fill Permanent (Career\u002FCareer-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.\n
        \n
        Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP\u002FRPL\u002FICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP\u002FICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.\n
        \n
        If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed. \n
        \n
        This position is not eligible for telework.\n
        \n
        The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at https:\u002F\u002Fwww.opm.gov\u002Fpolicy-data-oversight\u002Fpay-leave\u002Fpay-and-leave-flexibilities-for-recruitment-and-retention\u002F\n
        \n
        Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.\n
        \n
        Forest Service daycare facilities are not available.\n
        \n
        Government Housing is not available.\n <\u002Fdiv>\n
        \n

        <\u002Fp> \n <\u002Fdiv> \n <\u002Fdiv>\n

        \n
          \n
        • Benefits<\u002Fp> \n

          \n

          A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. <\u002Fp>\n

          <\u002Fp>\n

          \n

          Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.<\u002Fp> \n <\u002Fdiv>\n <\u002Fdiv><\u002Fli>\n <\u002Ful>\n <\u002Fdiv>\n <\u002Fdiv>\n

          \n

          How You Will Be Evaluated<\u002Fb><\u002Fh2> \n
          \n

          You will be evaluated for this job based on how well you meet the qualifications above.<\u002Fp> \n

          You will be evaluated for this job based on how well you meet the qualifications.

          You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and\u002For training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

          Note: <\u002Fb>If, after reviewing your resume and\u002For supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

          To view the application form, visit: https:\u002F\u002Fapply.usastaffing.gov\u002FViewQuestionnaire\u002F11711557 <\u002Fp>\n <\u002Fdiv>\n <\u002Fdiv>\n

          \n
            \n
          • Benefits<\u002Fp> \n

            \n

            A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. <\u002Fp>\n

            <\u002Fp>\n

            \n

            Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.<\u002Fp> \n <\u002Fdiv>\n <\u002Fdiv><\u002Fli>\n

          • Required Documents<\u002Fp> \n

            \n

            As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.<\u002Fp> \n

            The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.<\u002Fb>

            Resume that includes<\u002Fb>: <\u002Fb>1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

            If education is required or you are using education to qualify, you must submit a copy of your college transcripts.<\u002Fb> An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

            If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

            If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS.

            Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330. <\u002Fp>\n <\u002Fdiv><\u002Fli>\n

          • How to Apply<\u002Fp> \n

            \n
            \n

            Please view <\u002Fb>Tips for Applicants<\u002Fb> - a guide to the Forest Service application process.<\u002Fb>
            <\u002Fb>
            Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.<\u002Fb>

            Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.

            This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.

            To begin, in USAJOBS click \"Apply\" and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application.

            NOTE<\u002Fb>: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.<\u002Fp> \n <\u002Fdiv>\n

            \n

            Agency contact information<\u002Fb><\u002Fh3> \n

            HRM Contact Center <\u002Fb><\u002Fh3>\n
            \n
            \n
            Phone<\u002Fb><\u002Fh5> \n

            1-877-372-7248 X2 <\u002Fp>\n

            Email<\u002Fb><\u002Fh5> \n

            [email protected] <\u002Fp>\n <\u002Fdiv>\n

            \n
            Address<\u002Fb><\u002Fh5> \n

            <\u002Fp>\n

            \n USDA Forest Service HRM Contact Center<\u002Fi>\n
            \n DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.<\u002Fi>\n
            \n Albuquerque, NM 87109<\u002Fi>\n
            \n US <\u002Fi>\n <\u002Fdiv>\n <\u002Fdiv>\n <\u002Fdiv> \n <\u002Fdiv>\n

            Next steps<\u002Fb><\u002Fh3> \n
            \n

            Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status.

            You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).

            Multiple positions may be filled from this announcement.
            <\u002Fp>\n <\u002Fdiv>\n <\u002Fdiv><\u002Fli>\n

          • Fair and Transparent<\u002Fp> \n

            \n

            The Federal hiring process is set up to be fair and transparent. Please read the following guidance. <\u002Fp>\n

              \n
            • Equal Employment Opportunity (EEO) Policy <\u002Fli>\n
            • Reasonable accommodation policy <\u002Fli>\n
            • Financial suitability <\u002Fli>\n
            • Selective Service <\u002Fli>\n
            • New employee probationary period <\u002Fli>\n
            • Signature and false statements <\u002Fli>\n
            • Privacy Act <\u002Fli>\n
            • Social security number request <\u002Fli>\n <\u002Ful>\n <\u002Fdiv><\u002Fli>\n <\u002Ful>\n <\u002Fdiv>\n
              \n

              Required Documents<\u002Fb><\u002Fh2> \n
              \n

              The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.<\u002Fb>

              Resume that includes<\u002Fb>: <\u002Fb>1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

              If education is required or you are using education to qualify, you must submit a copy of your college transcripts.<\u002Fb> An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

              If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

              If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS.

              Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.<\u002Fp>\n <\u002Fdiv>\n <\u002Fdiv>\n<\u002Fdiv> \n
              \n

              \n Help \n

              This job is open to<\u002Fb><\u002Fh2> \n
              <\u002Fdiv>\n
                \n
              • \n
                \n

                Career transition (CTAP, ICTAP, RPL)<\u002Fb><\u002Fh4> \n

                Federal employees who meet the definition of a \"surplus\" or \"displaced\" employee.<\u002Fp> \n <\u002Fdiv><\u002Fli>\n

                <\u002Fdiv>\n
              • \n
                \n

                The public<\u002Fb><\u002Fh4> \n

                U.S. Citizens, Nationals or those who owe allegiance to the U.S.<\u002Fp>\n <\u002Fdiv><\u002Fli>\n <\u002Ful>\n<\u002Fdiv>","contentKind":"HTML"},"screenerRequirementsModel":null,"showExpiredHeader":true,"tagModels":null,"viewJobDisplay":"DESKTOP_STANDALONE"},"sectionedJobInfoModel":null},"jobKey":"fffe4ec4dad5d001","jobLocation":"Cañon City, CO","jobMetadataFooterModel":{"age":"30+ days ago","indeedApplyAdaNotice":null,"originalJobLink":{"dataHref":null,"href":"https:\u002F\u002Fwww.indeed.com\u002Fapplystart?jk=fffe4ec4dad5d001&from=vj&pos=top&mvj=0&spon=0&sjdu=YmZE5d5THV8u75cuc0H6Y26AwfY51UOGmh3Z9h4OvXhLI46GJlBASyqpXu1A9A0q2Lr7DfU83qy6ilMSvPFMEw&vjfrom=serp&astse=ae42b4bd2b88f441&assa=2008","openInNewTab":true,"referrerpolicy":"origin","rel":"noopener","target":"_blank","text":"original job","title":null},"phoneNumber":null,"saveJobLink":null,"showReportJobAsButton":true,"source":"usajobs.gov"},"jobSeenData":"tk=1gjoq2u17k7bg800&context=viewjobrecs","jobTitle":"Customer Service Representative","language":"en","lastVisitTime":0,"lazyProviders":{"mosaic-provider-reportcontent":"