Software Support Specialist

Full Time
Remote
From $26.44 an hour
Posted 16 days ago
Job description

Pay: $26.44/hr to start

Hours: 11:30am-8:00pm EST, 8:30am-5:00pm PST, 10:30am-7:00pm CST (M-F)

Location: Remote (For candidates who live less than 1-hour from the Hauppauge office, you will be required to work onsite 2-days per week)

Job Summary

Under the Supervisor of Audiology and Software Support, the Software Support Specialist is responsible for providing software technical support to Widex employees and customers.

Essential Responsibilities

  • Technical software support for Widex fitting software and programming interfaces.
  • Become HIMSA certified for support of HIMSA software and programming interfaces.
  • Respond to inbound phone calls and emails, as well as internal requests for software technical support.
  • Research issues using available resources; identify and escalate situations requiring urgent attention.
  • Document all support interactions in Salesforce. Other job-related documentation may include Jira Ticketing system and S2K business system.
  • Perform other departmental related duties and participate in other work projects as needed.
  • Stay current with system information, changes, and updates.
  • Participate in team meetings and provide troubleshooting tips/updates.
  • Report to work consistently, on time, and as scheduled. Comply with scheduled punch in/out and phone log on/out times and procedures.

Knowledge and Skills Required

  • 2-3 years of experience with Windows Troubleshooting. Networking experience is helpful.
  • Customer Service experience preferred.
  • Other useful skills include Help Desk ticketing experience and/or Salesforce experience.
  • Excellent P.C. skills including knowledge of commonly used computer concepts, practices, and procedures.
  • Excellent oral and written communication skills.
  • The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
  • Must possess strong organizational skills and pay close attention to detail.
  • Must have strong interpersonal skills; demonstrates a positive can-do attitude; have effective communication skills with a diverse range of individuals.

Job Type: Full-time

Pay: From $26.44 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Help desk: 1 year (Preferred)
  • Windows Troubleshooting: 1 year (Preferred)

Work Location: Remote

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