Technical Support Engineer - GAL Manufacturing

Full Time
Bronx, NY 10451
Posted Today
Job description

Job Summary

A Technical Support Engineer at GAL Manufacturing communicates directly with the customer to provide high-level technical support for microprocessor-based elevator control systems. The technical support provided includes the following items.

  • Problem identification
  • Problem resolution
  • Root cause analysis
  • Adjustment and installation instructions

The Technical Support Engineer must be a self-motivated team member and have the ability to work and meet deadlines in a fast-paced environment.

Job Duties

  • Provide technical support and training for customers.
  • Work with customers and company team members to identify and resolve problems.
  • Create and document records of customer issues.
  • Gather information for engineering changes and replacement orders when required.
  • Participate in adjustment manual updates.
  • Work with company Field Engineers at customer’s jobsites when required.
  • Other duties as assigned.


Competencies

  • Client/Customer Focus - Provides superior service to both internal and external customers.
  • Communication - Expresses and communicates information with consistency and clarity.
  • Problem Solving - Able to break down a problem into manageable pieces in order to identify key issues and to determine the cause-and-effect relationships of these issues. Use logic and analytical methods to solve problems.
  • Results Orientation - Able to focus on desired outcomes and understand how they should be achieved by meeting and exceeding individual and team key performance indicators.
  • Innovative - Able to think outside of the box to develop creative and new solutions or products that meet current and future needs.
  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks.
  • Ownership - Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
  • Continuous Improvement - Strives for self-improvement through developing skills and increasing knowledge.
  • Time Management – Able to balance multiple tasks and prioritize duties as needed.

Job Requirements

  • Associate degree in Computer Engineering Technology or Electrical/Electronic Engineering Technology Certificate.
  • Good analytical and problem-solving skills.
  • Good interpersonal and customer service skills with the ability to communicate in a calm manner.
  • Possess good time management skills with ability to maintain accurate records.
  • Excellent verbal and written communication skills.
  • High computer literacy, including the use of Microsoft applications is required.
  • Use of basic electronic tools such as multi-meters, oscilloscopes, etc.
  • Ability to work a flexible schedule.
  • Some traveling within Canada and U.S. may be required.


Work Conditions

  • Working in a busy office environment at GAL’s Bronx facility.
  • Technical Support provides coverage from 6am – 6pm M-F, Weekends and Holidays
    • Coverage to support this time frame is mandatory on a rotating basis.
  • Training will be conducted at GAL’s Bronx facility.
  • When the training is complete, the ability to work remotely may be required.
  • Approximately 15% of work hours will involve travel to job site installations and test tower facilities.
  • Occasional moving of materials and equipment.

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