Trainer - National Remote

Full Time
Dallas, TX 75221
Posted Today
Job description

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Trainer supports all aspects of organizational development needs including but not limited to, assessment, development and implementation of training. The Trainer Associate keeps abreast of various training delivery techniques, business processes, products and systems and will also be involved in education project management including coordination of team involvement and assignments. The Trainer has basic knowledge of theories, practices and procedures for Care Services, performs routine or structured work, responds to routine or standard requests, uses existing procedures and facts to solve routine problems or conduct routine analyses.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Maintain and apply knowledge of clinical training best practices

  • Demonstrate understanding of applicable business structures and strategies

  • Support trainer having appropriate preparation to ensure full understanding of training content and objectives prior to delivery

  • Collaborate with appropriate resources (e.g., instructional designers, systems trainers, clinical trainers, business partners, SMEs, business leadership) to facilitate and develop training plans and support training material development

  • Develop and track project plan for education projects including documentation of expectations for all applicable stakeholders (e.g., business leaders, learners, trainers)

  • Support training technology needs (e.g., WebEx, Knowledge Management Systems, LearnSource, equipment)

  • Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements/configuration, learning materials)

  • Obtain and publish to the team knowledge of applicable emergency procedures at the learning site (e.g., inclement weather protocols, medical emergencies, building evacuation procedures)

  • Facilitate meetings to prepare others for effective training, including provision of appropriate context/direction (e.g.,vendors, consultants, colleagues) to prepare them to deliver training.

  • Engage/collaborate with appropriate stakeholders and Subject Matter and Information Technology (IT)experts to support preparation of appropriate training materials

  • Adhere to established guidelines for formatting and templates

  • Comply with all required policies, regulations and procedures applicable to the learning process and care services(e.g., CMS, HIPAA, HR policies)

  • Support collection of learner feedback (e.g., knowledge checks, assessments, polls, surveys)

  • Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)

  • Contact learners' leadership as directed during the training process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues, follow up needed)

  • Support/Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support, appropriate referrals for learners)

  • Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)

  • Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes

  • Generate/analyze reports on training processes/outcomes, and track applicable performance metrics and distribute to applicable audiences as appropriate

  • Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, training plans as needed (e.g.,processes, procedures, materials, techniques, curricula) as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of experience supporting instructional design, training development and training delivery

  • 1+ year of experience supporting online learning programs and tools; instructional design and formatting; and educational material electronic packaging

  • 1 + years of experience supporting healthcare training, specifically training on EHR systems and training to healthcare professionals

  • Intermediate to advanced experience working Microsoft office operations-PowerPoint, Windows, Excel, WebEx, Teleconferencing

  • Ability to work an 8 hour shift between 8:00am – 5:00pm including the flexibility to work occasional overtime per business need

Preferred Qualifications:

  • Bachelor's Degree (or higher)

  • SharePoint experience

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Experience working in a matrix organization

  • Solid project management skill to negotiate multiple simultaneous projects/deliverables

  • comfort working in highly collaborative efforts

  • time management, organizational, and prioritization skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission:
We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with Optum.
Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Colorado, Connecticut or Nevada Residents Only:
The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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