Checking account balance is a task that has become increasingly important in modern times, especially in the realm of telecommunications. XL Axiata is one of the leading telecommunications providers in Indonesia, servicing millions of customers across the country. As such, the need for a quick and easy way to check one’s account balance is paramount.
To address this need, XL Axiata has implemented multiple channels for customers to check their account balance. These channels offer convenience, accessibility, and real-time updates, allowing customers to stay informed about their account status and manage their expenses effectively. One of the most significant developments in this area was the introduction of the MyXL app, a mobile application that provides a comprehensive suite of self-service features.