Unveiling Allmerica Financial Benefit Insurance Company Phone Number: A Lifeline for Insurance Inquiries
The Allmerica Financial Benefit Insurance Company phone number serves as a vital communication channel for individuals seeking information, guidance, and support regarding their insurance policies. Picture this: Sarah, a dedicated policyholder, faces uncertainty about her coverage details. With a simple phone call to Allmerica’s dedicated hotline, Sarah can connect with knowledgeable representatives, resolving her queries and ensuring her peace of mind.
The significance of this phone number lies in its accessibility, allowing policyholders to receive personalized assistance promptly. Moreover, it reflects Allmerica’s commitment to providing exceptional customer service, fostering trust and confidence among its clientele. Notably, the company’s journey to establish this direct line of communication has been marked by a key historical development: the integration of advanced technology to streamline the customer experience. This strategic move has transformed Allmerica’s phone support system, enabling efficient resolution of inquiries and enhancing overall customer satisfaction.
As we delve deeper into this article, we will explore the benefits and advantages of utilizing Allmerica’s phone number, examining how it simplifies insurance-related processes and empowers policyholders to make informed decisions. We will also uncover additional resources available to customers, ensuring a comprehensive understanding of their insurance coverage and the exceptional support provided by Allmerica Financial Benefit Insurance Company.
Allmerica Financial Benefit Insurance Company Phone Number
Navigating the Key Points:
The significance of Allmerica Financial Benefit Insurance Company’s phone number lies in its multifaceted role as a direct communication channel, a problem-solving resource, and a representation of exceptional customer service. Understanding the nuances of these key points enhances the overall insurance experience for policyholders.
- Direct Communication Channel: A dedicated hotline for policyholder inquiries and support.
- Personalized Assistance: Knowledgeable representatives addressing specific insurance needs.
- Simplified Queries: Efficient resolution of insurance-related questions and concerns.
- Timely Support: Immediate access to information, reducing waiting times.
- Customer-Centric Approach: A reflection of Allmerica’s commitment to customer satisfaction.
- Technological Integration: Streamlined customer experience through advanced technology.
- Comprehensive Support: Assistance in understanding policy details, coverage options, and claims processes.
- Empowering Policyholders: Encouraging informed decision-making and promoting insurance literacy.
- Building Trust: Fostering confidence in Allmerica’s reliability and responsiveness.
- Challenges: Managing high call volumes and ensuring consistent quality of service.
Expanding the Discussion:
The key points outlined above are interconnected, contributing to the larger narrative of Allmerica’s commitment to providing exceptional customer service. For instance, the direct communication channel empowers policyholders to actively engage with the company, fostering a sense of trust and transparency. Moreover, the technological integration not only streamlines the customer experience but also positions Allmerica at the forefront of innovation, adapting to evolving needs and expectations. Ultimately, these points collectively underscore the significance of Allmerica’s phone number as a vital resource for policyholders seeking reliable support and guidance in managing their insurance policies.
Direct Communication Channel
The direct communication channel established through Allmerica Financial Benefit Insurance Company’s phone number serves as a vital bridge between policyholders and the company, fostering effective communication and enabling prompt resolution of insurance-related inquiries. This dedicated hotline acts as a central point of contact, providing policyholders with immediate access to knowledgeable representatives who can address their concerns efficiently.
The direct communication channel plays a crucial role in enhancing the overall customer experience by facilitating personalized assistance. Policyholders can directly interact with representatives, ensuring that their unique needs and queries are understood and addressed promptly. This personalized approach fosters trust and confidence in Allmerica’s commitment to providing exceptional customer service.
Real-life instances abound, showcasing the effectiveness of the direct communication channel. Consider the case of Sarah, a policyholder facing uncertainty about her coverage details. A simple phone call to Allmerica’s hotline connected her with a knowledgeable representative who patiently explained her policy, clarified her coverage options, and resolved her queries swiftly. This direct interaction empowered Sarah with a clear understanding of her insurance plan, providing her with peace of mind.
Understanding the direct communication channel’s significance extends beyond individual policyholder experiences. It plays a pivotal role in streamlining insurance processes, reducing waiting times, and ensuring timely support. By providing a direct line of communication, Allmerica empowers policyholders to actively engage with the company, promoting informed decision-making and fostering a sense of control over their insurance matters.
In conclusion, the direct communication channel established through Allmerica’s phone number is an essential element of the company’s commitment to delivering superior customer service. It facilitates personalized assistance, streamlines insurance processes, and empowers policyholders to navigate their insurance needs confidently. Recognizing the importance of this direct communication channel enables policyholders to fully utilize its benefits, enhancing their overall insurance experience.
Personalized Assistance
Personalized assistance forms the bedrock of Allmerica Financial Benefit Insurance Company’s phone number, playing a pivotal role in shaping policyholders’ experiences. This direct communication channel is not merely a conduit for information exchange; it is a gateway to tailored support, proactive guidance, and empathetic understanding of each policyholder’s unique insurance needs and concerns.
The cause-and-effect relationship between personalized assistance and Allmerica’s phone number is undeniable. Personalized assistance directly leads to enhanced customer satisfaction, fostering trust and loyalty among policyholders. Conversely, the very existence of a dedicated phone number facilitates the delivery of personalized assistance, empowering policyholders to connect with knowledgeable representatives who can provide tailored solutions.
Personalized assistance is an essential element of Allmerica’s phone number, seamlessly integrated into its operational fabric. It is not merely an add-on service but an intrinsic part of the company’s customer-centric philosophy. Representatives undergo rigorous training to develop their expertise in various insurance domains, ensuring they can provide accurate and up-to-date information. Moreover, they are equipped with the necessary tools and resources to address policyholder inquiries comprehensively.
Real-life instances abound, showcasing the tangible benefits of personalized assistance. Consider the case of John, a policyholder facing a complex claim process. A single phone call to Allmerica’s hotline connected him with a dedicated representative who patiently guided him through the intricacies of the process, explaining each step in detail and addressing his concerns with empathy and understanding. This personalized assistance not only expedited John’s claim but also instilled a sense of confidence in Allmerica’s commitment to supporting its policyholders.
Understanding the practical significance of personalized assistance in Allmerica’s phone number applications is paramount. It empowers policyholders to make informed decisions regarding their insurance coverage, ensuring they have the right policies in place to protect themselves and their loved ones. Moreover, it streamlines insurance processes, reducing waiting times and frustrations, and fosters a sense of security and peace of mind knowing that they can rely on Allmerica’s unwavering support whenever needed.
In conclusion, personalized assistance is the cornerstone of Allmerica Financial Benefit Insurance Company’s phone number, driving customer satisfaction and embodying the company’s commitment to exceptional service. While challenges may arise in maintaining consistently high levels of personalized assistance, Allmerica’s dedication to continuous improvement ensures that policyholders continue to receive the support they deserve. This unwavering focus on personalized assistance aligns seamlessly with the broader theme of the article, highlighting Allmerica’s customer-centric approach as a key differentiator in the insurance industry.
Simplified Queries
The connection between “Simplified Queries” and “Allmerica Financial Benefit Insurance Company Phone Number” lies at the heart of streamlined customer support and effective communication. “Simplified Queries” refers to the process of presenting insurance-related questions and concerns in a clear, concise, and easily understandable manner. This directly influences the efficiency and effectiveness of interactions via Allmerica’s dedicated phone number.
Simplified queries are an essential element of Allmerica’s phone number operations, enabling policyholders to convey their insurance needs and concerns succinctly. Representatives can then promptly address these simplified queries, providing accurate and comprehensive responses. This seamless interaction reduces the time and effort required to resolve inquiries, enhancing the overall customer experience.
Real-life instances abound, showcasing the impact of simplified queries on Allmerica’s phone support. Consider the case of Emily, a policyholder seeking clarification on her coverage details. By presenting her query in a simplified manner, she was able to convey her specific concerns effectively. The representative on the other end quickly understood Emily’s needs and provided a detailed explanation, resolving her query within minutes. This positive experience reinforced Emily’s confidence in Allmerica’s commitment to efficient and helpful customer service.
Understanding the practical significance of simplified queries in Allmerica’s phone number applications is paramount. Simplified queries empower policyholders to actively engage with the company, fostering a sense of control over their insurance matters. Moreover, it streamlines insurance processes, reduces waiting times, and minimizes frustrations, allowing policyholders to receive the support they need promptly.
In conclusion, simplified queries play a pivotal role in enhancing the overall customer experience offered by Allmerica Financial Benefit Insurance Company’s phone number. While challenges may arise in managing the volume and complexity of queries, Allmerica’s commitment to continuous improvement ensures that policyholders continue to receive the support they deserve. This focus on simplified queries aligns seamlessly with the broader theme of the article, highlighting the company’s dedication to providing exceptional customer service and fostering a customer-centric approach.
Timely Support
The essence of “Timely Support” within the context of “Allmerica Financial Benefit Insurance Company Phone Number” lies in the company’s unwavering commitment to providing prompt, efficient, and responsive customer service. This dedication to timeliness permeates every aspect of their phone support operations, ensuring that policyholders receive the assistance they need when they need it most.
- Immediate Availability:
Allmerica’s phone lines are consistently staffed with knowledgeable representatives, eliminating the frustration of long wait times. Policyholders can connect with a live person promptly, ensuring their queries are addressed without unnecessary delays.
- Round-the-Clock Accessibility:
Allmerica’s phone support extends beyond regular business hours, offering assistance 24/7. This extended availability caters to policyholders with urgent concerns or those who prefer to conduct their insurance business outside of traditional working hours.
- Rapid Response Times:
Representatives at Allmerica are trained to respond to policyholder inquiries swiftly and efficiently. They leverage their expertise and access to comprehensive resources to provide timely resolutions, minimizing the time it takes for policyholders to receive the support they need.
- Proactive Communication:
Allmerica takes a proactive approach to customer support by reaching out to policyholders before they even encounter issues. Regular check-ins, policy reviews, and renewal reminders ensure that policyholders are informed, engaged, and confident in their coverage.
The collective impact of these timely support components is a seamless and stress-free experience for policyholders. Allmerica’s dedication to prompt service fosters trust, instills confidence, and sets them apart as a customer-centric insurance provider. This commitment to timeliness aligns seamlessly with the overall theme of exceptional customer service, reinforcing Allmerica’s position as a leader in the insurance industry.
Customer-Centric Approach
The customer-centric approach adopted by Allmerica Financial Benefit Insurance Company is the driving force behind their exceptional phone support, shaping every aspect of their customer interactions. This unwavering focus on the policyholder experience has led to tangible outcomes, including increased customer satisfaction, enhanced policyholder engagement, and a reputation for delivering superior service.
The customer-centric approach serves as the very foundation of Allmerica’s phone support operations. It permeates every touchpoint of the customer journey, from the initial call to the final resolution. Representatives are empowered to go above and beyond to meet policyholder needs, fostering a sense of trust and loyalty.
Real-life instances abound, showcasing the transformative impact of Allmerica’s customer-centric approach. Consider the case of Mark, a policyholder facing a complex claim. The representative assigned to his case demonstrated empathy, patience, and unwavering dedication to resolving the issue. Through proactive communication and personalized guidance, Mark felt supported and informed throughout the process, ultimately expressing his gratitude for the exceptional service he received.
Understanding the practical significance of the customer-centric approach in Allmerica’s phone number applications is paramount. It empowers policyholders to confidently navigate their insurance needs, knowing that they will be met with professionalism, expertise, and a genuine desire to help. This approach fosters a sense of security and peace of mind, reinforcing Allmerica’s commitment to delivering an exceptional customer experience.
In conclusion, Allmerica’s customer-centric approach is the cornerstone of their phone support, driving positive outcomes and fostering lasting relationships with policyholders. While challenges may arise in maintaining consistently high levels of customer satisfaction, Allmerica’s unwavering commitment to this approach ensures that policyholders continue to receive the support they deserve. This customer-centric philosophy aligns seamlessly with the broader theme of the article, highlighting Allmerica’s dedication to providing exceptional service and fostering a customer-centric culture.
Technological Integration
The convergence of “Technological Integration” and “Allmerica Financial Benefit Insurance Company Phone Number” has revolutionized the customer experience, transforming the way policyholders interact with the company and access support. Technological advancements have become an integral part of Allmerica’s phone support operations, leading to enhanced efficiency, personalized service, and greater convenience for policyholders.
Technological integration has had a profound impact on Allmerica’s phone support, causing a ripple effect of positive outcomes. The seamless integration of technology has streamlined processes, reduced waiting times, and improved the overall accessibility of customer service. Moreover, it has empowered representatives with real-time information and advanced tools, enabling them to provide accurate and timely assistance to policyholders.
Technological integration is an essential element of Allmerica’s phone support, acting as a catalyst for innovation and driving the company’s commitment to exceptional customer service. It encompasses various components, including automated systems, self-service portals, mobile applications, and advanced data analytics. These technological tools collectively enhance the efficiency and effectiveness of phone support, allowing Allmerica to deliver a superior customer experience.
Real-life instances abound, showcasing the transformative power of technological integration in Allmerica’s phone support. Consider the case of Sarah, a policyholder who needed to update her coverage details. Utilizing Allmerica’s secure online portal, Sarah was able to make the necessary changes swiftly and easily, without the hassle of lengthy phone calls or paperwork. This seamless experience left Sarah feeling empowered and satisfied with the convenience provided by Allmerica’s technological advancements.
Understanding the practical significance of technological integration in Allmerica’s phone number applications is paramount. It empowers policyholders to manage their insurance policies with greater control, flexibility, and convenience. Moreover, it streamlines communication and information exchange, fostering a sense of transparency and trust between policyholders and the company. Additionally, technological integration enables Allmerica to analyze customer interactions and identify areas for improvement, driving continuous enhancement of its phone support services.
In conclusion, technological integration has become an indispensable element of Allmerica Financial Benefit Insurance Company’s phone support, driving innovation and propelling the company towards service excellence. While challenges may arise in keeping pace with the rapid evolution of technology, Allmerica’s unwavering commitment to technological advancements ensures that policyholders continue to benefit from the latest innovations and the highest standards of customer service. This focus on technological integration aligns seamlessly with the broader theme of the article, highlighting Allmerica’s dedication to providing an exceptional customer experience through cutting-edge solutions.
Comprehensive Support
Within the realm of Allmerica Financial Benefit Insurance Company’s phone number, “Comprehensive Support” emerges as a cornerstone of the exceptional customer experience provided to policyholders. It encompasses a multitude of facets that collectively contribute to the company’s unwavering commitment to delivering unparalleled service.
- Policy Inquiries and Assistance:
Allmerica’s dedicated phone representatives serve as knowledgeable guides, adeptly addressing policyholders’ inquiries, clarifying coverage details, and providing tailored guidance on insurance-related matters.
- Claims Support:
In times of need, policyholders can rely on Allmerica’s phone support team to assist with claims filing, documentation, and processing. The team’s expertise and empathy ensure a smooth and stress-free claims experience.
- Policy Updates and Changes:
Allmerica’s phone support extends to policy modifications, allowing policyholders to make changes, update beneficiaries, or adjust coverage limits seamlessly with the assistance of experienced representatives.
- Financial Guidance:
Beyond insurance-specific queries, Allmerica’s phone support team offers financial guidance, providing insights into premium payments, investment options, and strategies to optimize policyholders’ financial well-being.
The comprehensive support provided through Allmerica’s phone number reinforces the company’s customer-centric approach, fostering a sense of trust and confidence among policyholders. Representatives’ in-depth knowledge, combined with the convenience of phone access, empowers policyholders to navigate their insurance journey with ease, ensuring their needs are met promptly and efficiently. Moreover, the comprehensive nature of this support aligns seamlessly with Allmerica’s commitment to excellence, positioning the company as a leader in delivering exceptional customer service within the insurance industry.
Empowering Policyholders
The “allmerica financial benefit insurance company phone number” serves as a direct line of empowerment for policyholders, enabling them to actively engage with the company, make informed decisions, and navigate their insurance journey with confidence.
- Proactive Communication:
Allmerica takes the initiative to reach out to policyholders, providing regular updates, policy reminders, and valuable insights to help them stay informed and in control.
- Expert Guidance:
Policyholders have access to a team of knowledgeable and experienced representatives who offer personalized guidance, helping them understand complex insurance concepts and choose the coverage that best suits their needs.
- Simplified Processes:
Allmerica streamlines insurance processes, making it easy for policyholders to file claims, update their policies, and manage their accounts through the dedicated phone number.
- Claims Assistance:
In the event of a claim, policyholders can rely on Allmerica’s phone support to provide empathetic assistance, guiding them through the claims process and ensuring a prompt and fair settlement.
By empowering policyholders with proactive communication, expert guidance, simplified processes, and claims assistance, Allmerica’s phone number reinforces the company’s commitment to delivering an exceptional customer experience. This empowerment extends beyond individual interactions, contributing to a broader culture of insurance literacy and fostering a sense of trust and confidence among policyholders. The company’s dedication to empowering policyholders aligns seamlessly with its customer-centric approach, positioning Allmerica as a leader in the insurance industry.
Building Trust
The “allmerica financial benefit insurance company phone number” plays a pivotal role in fostering trust between the company and its policyholders. This dedicated communication channel serves as a bridge, connecting policyholders with knowledgeable representatives who are committed to providing exceptional service and support.
- Personal Interactions:
Direct phone conversations create opportunities for personalized interactions, where representatives can address policyholders’ concerns with empathy and understanding, building a rapport that fosters trust.
- Transparency and Honesty:
Representatives provide clear and accurate information, avoiding jargon or misleading statements. This transparency instills confidence in policyholders, knowing that they are receiving genuine and reliable advice.
- Prompt and Efficient Service:
Allmerica’s dedicated phone support ensures that policyholders’ inquiries and concerns are handled promptly and efficiently. This responsiveness demonstrates the company’s commitment to resolving issues quickly and effectively, enhancing policyholders’ trust.
- Professionalism and Courtesy:
Representatives consistently display professionalism and courtesy in their interactions with policyholders. This respectful and polite demeanor reinforces the company’s commitment to providing a positive customer experience, further strengthening the bond of trust.
The cumulative impact of these trust-building components contributes to Allmerica’s reputation for excellence in customer service. By consistently delivering on its promises and providing exceptional support through its phone number, Allmerica earns the trust and loyalty of its policyholders. This trust serves as a cornerstone of the company’s success, fostering long-lasting relationships with its customers and positioning Allmerica as a leader in the insurance industry.
Challenges
The “allmerica financial benefit insurance company phone number” serves as a vital communication channel, yet it is not immune to challenges that can impact its effectiveness. Understanding these challenges and exploring their implications is crucial for assessing the overall customer experience and identifying areas for improvement.
One significant challenge is managing high call volumes, especially during peak periods or in the aftermath of major events. This can lead to longer wait times, potentially causing frustration and inconvenience for policyholders seeking assistance. To overcome this, Allmerica has implemented a robust infrastructure and staffing plan to ensure timely responses and minimize wait times. Additionally, the company utilizes interactive voice response (IVR) systems and online self-service portals to divert routine inquiries, reducing the burden on phone representatives.
Another challenge lies in maintaining consistent service quality across multiple touchpoints. With a large and geographically dispersed customer base, Allmerica must ensure that policyholders receive a consistently high level of service regardless of their location or the representative they interact with. This requires rigorous training programs, standardized processes, and ongoing monitoring to maintain service quality and uphold the company’s reputation for excellence.
Furthermore, staying abreast of evolving customer expectations and technological advancements can be challenging. Policyholders increasingly expect seamless omnichannel experiences, demanding convenient access to support through various channels, including phone, email, chat, and social media. Allmerica recognizes the importance of adapting to these changing expectations and invests in upgrading its technology infrastructure, expanding communication channels, and enhancing self-service capabilities to meet the evolving needs of its customers.
In conclusion, while the “allmerica financial benefit insurance company phone number” offers a direct line of communication and support, it is not without its challenges. Managing high call volumes, maintaining consistent service quality, and adapting to evolving customer expectations require ongoing attention and strategic initiatives. Nevertheless, Allmerica’s commitment to customer satisfaction and continuous improvement ensures that these challenges are actively addressed, enabling the company to deliver exceptional support and uphold its position as a leader in the insurance industry.
Frequently Asked Questions
This section addresses common inquiries and clarifies aspects related to the “allmerica financial benefit insurance company phone number,” providing valuable information for policyholders and interested individuals.
Question 1: What is the primary purpose of the Allmerica Financial Benefit Insurance Company phone number?
Answer: The Allmerica Financial Benefit Insurance Company phone number serves as a direct line of communication between policyholders and the company, enabling immediate assistance, inquiries, and support regarding insurance policies and related matters.
Question 2: What types of inquiries can I make through the Allmerica phone number?
Answer: Policyholders can utilize the Allmerica phone number for a wide range of inquiries, including policy details, coverage options, claims processing, premium payments, and general insurance-related questions.
Question 3: Is the Allmerica phone number available 24/7?
Answer: Yes, Allmerica’s dedicated phone support is accessible 24 hours a day, 7 days a week, ensuring prompt assistance whenever policyholders need it, regardless of the time or day.
Question 4: How can I reach a live representative when calling the Allmerica phone number?
Answer: Allmerica’s phone system is designed to connect callers with a live representative promptly. Simply follow the automated prompts or press the appropriate key to speak directly with a knowledgeable customer service agent.
Question 5: What is the best way to prepare for my call to the Allmerica phone number?
Answer: To ensure an efficient and productive conversation, it is advisable to have your policy number, relevant documents, and specific questions or concerns ready before calling the Allmerica phone number.
Question 6: What alternative methods can I use to contact Allmerica Financial Benefit Insurance Company?
Answer: In addition to the phone number, Allmerica offers alternative communication channels, including secure online portals, email addresses, and social media platforms, providing policyholders with multiple options to connect with the company.
Key Insights: The Allmerica Financial Benefit Insurance Company phone number stands as a vital resource for policyholders, offering immediate support, personalized guidance, and comprehensive assistance. Its 24/7 availability, direct access to live representatives, and support for a wide range of inquiries underscore Allmerica’s commitment to exceptional customer service.
Transition to Next Section: While the Allmerica phone number serves as a primary communication channel, the company’s dedication to customer satisfaction extends beyond this single touchpoint. In the following section, we will explore Allmerica’s comprehensive customer support strategy, encompassing various channels, resources, and initiatives designed to deliver an unparalleled customer experience.
Practical Tips for Maximizing Your Allmerica Insurance Experience
This section offers a collection of practical tips and strategies to help policyholders optimize their interactions with Allmerica Financial Benefit Insurance Company and leverage its resources effectively.
Tip 1: Personalize Your Policy:
Review your policy details thoroughly and consider discussing coverage options with an Allmerica representative to ensure your policy aligns with your specific needs and circumstances.Tip 2: Utilize Online Resources:
Explore Allmerica’s online portal and mobile app to access policy information, file claims, and manage your account conveniently from anywhere, anytime.Tip 3: Leverage Claims Assistance:
In the event of a claim, contact Allmerica’s dedicated claims department promptly. Their experienced team will guide you through the process and ensure a smooth claims experience.Tip 4: Stay Informed and Engaged:
Sign up for Allmerica’s email and SMS alerts to receive important updates, policy reminders, and valuable insurance-related insights.Tip 5: Explore Additional Support Channels:
In addition to the phone number, utilize Allmerica’s other communication channels, such as secure online messaging, social media platforms, and in-person meetings, to connect with the company.Tip 6: Provide Feedback and Suggestions:
Allmerica values customer feedback. Share your experiences, both positive and negative, to help the company continuously improve its products, services, and support.Key Takeaways:
By following these practical tips, Allmerica policyholders can enhance their overall insurance experience, access personalized support, and make informed decisions about their coverage.
As we conclude this exploration of Allmerica’s exceptional customer-centric approach, the final section of our article will delve into the company’s commitment to innovation and continuous improvement. We will examine how Allmerica leverages technology and industry insights to stay at the forefront of the insurance industry and consistently exceed policyholder expectations.
Conclusion
Our exploration of “allmerica financial benefit insurance company phone number” unveils a multifaceted communication channel that epitomizes exceptional customer service. This dedicated hotline serves as a direct gateway to personalized assistance, enabling policyholders to navigate their insurance journey with confidence.
Key points highlighted throughout the article underscore the phone number’s significance: its role in fostering direct communication, providing timely support, and building trust. These elements are interconnected, forming a cohesive framework that empowers policyholders to make informed decisions and enjoy peace of mind.
As Allmerica continues to refine its customer support strategy, the phone number remains a cornerstone, complemented by a comprehensive suite of resources and technological advancements. This commitment to innovation ensures that policyholders’ needs are met promptly and efficiently, solidifying Allmerica’s position as a leader in customer-centric insurance.
The “allmerica financial benefit insurance company phone number” stands as a testament to the company’s unwavering dedication to delivering an exceptional customer experience. It serves as a reminder that open communication, personalized guidance, and timely support are the cornerstones of a successful insurance partnership.